Vetting Specialist & QA Lead - Hybrid Role

Serco Group Plc; Park Central; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working considered

Pension 6%

Chance to contribute to public service

Diversity and inclusion

Serco discounts

Health and wellbeing benefits

Career development training

Job summary

Serco Group plc in Solihull is seeking an AFRS Vetting Specialist to join our team in a hybrid role supporting recruitment into the UK Armed Forces. You will act as the first point of escalation for complex, sensitive vetting cases and maintain expert AFRS knowledge across the team.

You will coach Vetting Administrators, deputise for the Team Manager, and contribute to continuous-improvement activities while handling sensitive information with the highest levels of care and confidentiality.

Qualifications

• Prior experience in vetting or security administration.
• Strong knowledge of AFRS vetting requirements.
• Ability to coach and train Vetting Administrators.
• Experience with quality checks and audits.

Responsibilities

• Act as the first point of escalation for complex, sensitive or non-standard vetting cases, resolving issues within delegated authority and escalating matters that require management, policy or security direction.
• Maintain expert, train-others-level knowledge of AFRS vetting processes, including BPSS, UKSV, identity, Right to Work, criminality, employment-history and gap verification checks.
• Undertake second checks, quality-control reviews and case audits, providing timely, constructive feedback and identifying recurring errors, risks or control weaknesses.
• Design, deliver and maintain training, coaching plans and refresher sessions for Vetting Administrators, supporting induction, accreditation and competency assessment.
• Coordinate work queues, priorities and resource deployment day to day, monitoring workflow and raising capacity or performance risks to the Team Manager.
• Produce, validate and explain operational MI, supporting reporting against service levels and recruitment priorities.
• Deputise for the AFRS Vetting Team Manager during periods of absence, maintaining operational oversight and acting as the point of contact for routine team matters, within delegated authority.
• Support implementation of policy, system and process changes, and contribute to continuous-improvement activity that strengthens compliance and candidate experience.
• Handle escalated candidate or stakeholder enquiries, ensuring responses are timely, professional and appropriately documented.
• Maintain audit-ready records and escalated suspected policy breaches, security concerns or data incidents immediately through the appropriate route.

Skills

Vetting knowledge

Quality assurance

Coaching

Training delivery

MI reporting

Stakeholder communication

Policy interpretation

Incident handling

Team collaboration

Problem solving

Tools

BPSS/UKSV knowledge

PEGA

Konfir

Rapid Employment Verification

UKSV portals

Excel

Job description

Serco Group plc in Solihull is seeking an AFRS Vetting Specialist to join our team in a hybrid role supporting recruitment into the UK Armed Forces. You will act as the first point of escalation for complex, sensitive vetting cases and maintain expert AFRS knowledge across the team.

You will coach Vetting Administrators, deputise for the Team Manager, and contribute to continuous-improvement activities while handling sensitive information with the highest levels of care and confidentiality.