Veterinary Receptionist - (Maternity Cover up to 12 months)

Pets'n'Vets Roundhouse Veterinary Hospital; Glasgow; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Pension scheme

Wellness program including EAP

Eyecare voucher

Job summary

Pets'n'Vets Roundhouse Veterinary Hospital in Glasgow is seeking a friendly Veterinary Receptionist/Client Care Advisor. You will be the first point of contact for clients, handling bookings, payments and inquiries with a focus on delivering excellent customer service in a busy veterinary environment.

The role is a fixed term maternity cover, working 37.5 hours per week across early and late shifts, with weekend rotas. Benefits include holidays, pension, and wellbeing programs.

Qualifications

• Previous experience in a clinic setting is essential.
• Confident using the telephone for enquiries and bookings.
• Cash handling and till operation experience.
• IT skills including Word, Excel and Outlook.

Responsibilities

• Welcome and register new customers.
• Book in customers and ensure they receive gold standard care.
• Answer calls and handle a range of customer queries.
• Manage customer expectations regarding wait times.
• Carry out admin duties (scan paperwork, forms).
• Take payments and promote services.

Skills

Customer service

Phone handling

Cash handling

Microsoft Office

Communication

Organising

Tools

Word

Excel

Outlook

Job description

Job Title: Veterinary Receptionist/Client Care AdvisorSalary: £25,038paLocation: Pets 'n' Vets, Roundhouse HospitalJob Type: Fixed Term - (Maternity Cover up to 12 months)Hours: 37.5 hours per weekShifts: 5 over 7 days - 7.45am-4.15pm (early shift) and 1.30-10pm (late shift) with other options in between Mon-Fri. 1:4 weekends with time given off on the rota.We are currently seeking a new receptionist to join our fantastic team!We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.Roles and Responsibilities:Welcoming and registering new customersBooking in customers and making sure they receive gold standard careAnswering the telephone and dealing with a range of customer queriesManaging customer expectations regarding wait timeAdministration duties e.g. scanning paperwork, filling in forms etc.Taking paymentsPromoting servicesOur receptionists are our first point of contact for our clients and should create the image and the first impression of our business, remaining calm, courteous and professional at all times.Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.What we're looking forPrevious experience of working in a clinic setting essentialConfident using the telephoneCash handling and till operationIT skills – confident in the use of Word, Excel and Outlook as a minimumWhat we offer5 weeks holiday plus bank holidays and Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveEmployer contribution pension schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward scheme.About UsAt our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.Pets‘n’Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Pets‘n’Vets, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].#LI-OH1 #LI-Onsite #INDSUP