Veterinary Receptionist

Vets for Pets; Airdrie; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Holiday entitlement

Birthday off

Staff pet care discount

Pawsome Benefits

Job summary

Airdrie VetsforPets is seeking a part-time Veterinary Receptionist to cover a 12-month fixed-term maternity leave, starting in December. The successful candidate will be the first point of contact for clients, delivering excellent customer service and care.

A minimum of 1 year experience in a veterinary or customer-facing role is expected. Join a close-knit team of 5 Vets, 4 Nurses, 4 Receptionists and a Practice Manager, with a supportive work environment and opportunities for overtime up to 30

Qualifications

• At least 1 year experience in a veterinary reception or customer-facing role.
• Excellent customer service and communication skills.
• Ability to manage front-desk duties and basic admin tasks.

Responsibilities

• Welcome clients and their pets to the clinic and assist at reception.
• Answer calls, book appointments and manage the schedule.
• Update patient information in the computer system accurately.
• Maintain cleanliness of reception and waiting areas.
• Process payments, cashing up and generate invoices.
• Provide general administrative support to the veterinary team.
• Add repeat prescriptions to the computer system.

Skills

Customer service

Phone etiquette

Administrative tasks

Job description

Part Time Veterinary Receptionist - Fixed Term Maternity Cover.

Here at Airdrie VetsforPets, we are looking for a part-time Veterinary Receptionist to cover 12 months fixed term maternity leave with at least 1 year experience to join our team, starting early December.

About Our Practice

The practice opened in 2012 so we have a large loyal client base and see a wide variety of interesting cases. The previous owner decided to step down in 2022 and the practice was bought by Jenny, Andrea, & Jane in 2024. Between the 3 of us, we have over 50 years of experience working in the veterinary industry. We have worked in different types of practices and thus giving us insight into what it takes to have a healthy, enjoyable and productive work environment. We strive to make Airdrie VetsforPets a place where employees feel supported, valued, can be themselves, have a good work life balance and genuinely enjoy coming to work.

Our team is made up of 5 Vets, 4 Nurses, 4 Receptionists and a Practice Manager. We are a close-knit team who enjoy meeting outside of work too.

The Role

The position is part time: 25-30 hours per week with opportunity for overtime, on a 12-month fixed term contract. The ideal candidate will be part of our valued team of Veterinary Receptionists, the first point of contact for our clients. You must be able to make an excellent impression both on the phone and face to face, making the clients feel welcome and giving a high level of customer service and care. The ideal candidate is friendly, approachable, detail oriented and have a love of animals.

Day to day responsibilities would include:

• Welcome & check in clients and their pets to the veterinary clinic
• Answer phone calls and schedule appointments
• Collect and update patient information in the computer system
• Maintaining the cleanliness of reception and common areas
• Handle financial transactions, including processing payments, cashing up and printing invoices
• Provide general administrative support to the veterinary team.
• Add repeat prescriptions to the computer system

The Benefits

• 5.6 weeks holiday PLUS your birthday off
• Discounted staff pet care
• Pawsome Benefits - reward gateway giving discounts and cashback with 100’s of retailers

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!