Veterinary Receptionist (FTC)

IVC Evidensia Group; Congleton; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Annual leave 6.6 weeks

Birthday day off

Family-friendly policies

Wellbeing initiatives

Learning & development

Discounted veterinary care

Job summary

IVC Evidensia Group in Congleton is seeking a friendly Receptionist to join Congleton Vets on a part-time fixed-term basis for 6 months. You’ll be the first contact for clients, handling appointments and enquiries with professionalism.

In this role you’ll support the smooth running of the practice, manage payments, and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. The successful candidate will be organised, proactive and collaborative.

Qualifications

• Friendly, organised and customer-focused individual preferred.
• Experience in a customer-facing role is desirable.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Welcoming clients and their pets at the practice.
• Handling enquiries in person, by telephone and by email.
• Maintaining accurate records and managing appointments.
• Taking payments and balancing takings at day end.
• Ensuring GDPR compliance and client confidentiality.
• Maintaining a tidy reception and waiting area.

Skills

Friendly

Organised

Customer-focused

Communication

Multitasking

Team player

Proactive

Job description

Congleton Vets - Congleton, Congleton, North West

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Congleton Vetson a part-time fixed-term basis for 6 months.

Congleton (large town on the East Cheshire/Staffordshie/Derbyshire border), close to the Peak District (for rural-lovers), as well as Manchester, Birmingham, and Liverpool (for those who prefer the city!).

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 3 full days 0815 am to 1900 pm with 1 hour unpaid lunch, with 1 in 4 Saturdays 0815 am to 1600pm with 1/2 hour unpaid lunch

Key Responsibilities

Daily duties include (but not limited to):-

• Welcoming clients and their pets on a arrival at the practice
• Dealing with queries face to face , by telephone and by email
• Maintaining accurate records
• Ensuring good communication between reception and the clinical teams
• Taking payments, cashing up and submitting takings at the end of each day
• Adhering to GDPR regulations and respecting client confidentiality
• Maintaining a clean and tidy reception and waiting room at all time
• Following heath and safety procedures and protocols Skills

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.