Veterinary Receptionist/Admin

IVC; Haddington; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Leave entitlement

Pension

Wellbeing program

Development opportunities

Discounted care

Green Car salary sacrifice

Job summary

inspiring vet care is seeking a friendly, organized Receptionist for our Links Vetson clinic in the UK. You will be the first point of contact, delivering a welcoming, professional experience for clients and patients.

You’ll manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey. 40 hours weekly with 8-hour shifts and weekend work required.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.

Responsibilities

• Greet and assist clients in a courteous and professional manner
• Schedule appointments and manage the clinic’s calendar
• Answer phone calls and respond to emails
• Maintain client records and ensure accurate data entry
• Process payments and handle billing inquiries
• Assist with administrative tasks such as ordering supplies and managing inventory
• Support the veterinary team with various tasks as needed

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Links Vetson a full-time fixed-term contract for 6 months.

Links is a well-established veterinary clinic dedicated to providing exceptional care for pets and outstanding service to their owners. We pride ourselves on our compassionate and professional approach to veterinary medicine.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 40 hours per week 8-hour days with shift patterns from 8:00 AM to 11:00 PM Weekend work required: 1 in 12 Weekends

Key Responsibilities

• Greet and assist clients in a courteous and professional manner
• Schedule appointments and manage the clinic’s calendar
• Answer phone calls and respond to emails
• Maintain client records and ensure accurate data entry
• Process payments and handle billing inquiries
• Assist with administrative tasks such as ordering supplies and managing inventory
• Support the veterinary team with various tasks as needed

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £28,400 per annum