Veterinary Receptionist (FTC)

Ivc; East Hagbourne; On-site; GBP 9,600 - 16,000; Part time

Benefits offered by this job

Annual leave (6.6 weeks)

Birthday off

Healthcare support

Pension scheme

Discounts

Wellbeing initiatives

Job summary

inspiring vet care is seeking a friendly and organised Receptionist to join our team on a part-time fixed-term basis for 6 months. You will cover four sites—Abingdon, Didcot, Wallingford and Wantage—and must be able to travel between them as required.

You will be the first point of contact, managing appointments and client communications while ensuring a welcoming, professional experience. A clean driving licence and own car are essential.

Qualifications

• Friendly, organised and customer-focused.
• Experience in a customer-facing role with strong service orientation.
• Ability to multitask in a busy environment.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Welcoming clients and their pets in a professional and friendly manner.
• Managing front-of-house and processing prescriptions.
• Booking appointments and handling payments and banking.
• Stock control and preparing paperwork for Vets.
• Registering new clients and explaining services and offers.
• Assisting Vets and Nurses as required.

Skills

Customer-facing

Organised

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Abivale Vetson a part-time fixed-termbasis for 6 months.

The role is to provide reception cover across all four of our surgeries in Abingdon, Didcot, Wallingford and Wantage and you will need to be able to travel to any of our sites as required

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Aspects of this role include (but are not limited to):

• Welcoming clients and their pets in a professional and friendly manner.
• Managing front-of-house.
• Pharmacy duties-Assisting with the processing of prescriptions for clients.
• Dispensing medications.
• Booking appointments.
• Stock control.
• Getting paper-work ready in advance for the Vets.
• Attending training events to maintain knowledge and awareness required for this role.
• Keep waiting areas, consulting rooms, and offices, stocked and clean.
• Entering information onto patient record systems accurately and in a timely manner.
• Assisting the vets and nurses as and when required.
• Registering new clients and explaining our services and offers.
• Taking payments and processing daily banking.
• Handling complaints/queries.
• Processing insurance forms.
• Placing orders for products according to protocol.
• Some sole charge.
• A clean current driving license and own car is essential.

Working Pattern

• 24 hours per week, Monday- Sunday shifts between 7.30am-7pm covering any of our 4 sites

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £16,000 per annum