Veterinary Receptionist

IVC; Greater London; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave + birthday off

Increasing holiday allowance based on‑

Enhanced family-friendly policies

Healthcare Cash Plan

Cycle to Work salary sacrifice

Learning and development opportunities

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice

Job summary

The Neighbourhood Vet in London is seeking a friendly Receptionist to join our growing practice on a part-time basis. You’ll be the first point of contact for clients, managing appointments, answering enquiries, and supporting a positive client and patient journey across our SE London clinics.

With 2 days a week plus weekend shifts, you’ll work within a close-knit team at our 20-vet practice, offering a welcoming, professional experience and contributing to high standards of care for pets and

Qualifications

• Experience in a customer-facing role with strong service focus.
• Ability to manage multiple tasks in a busy environment.
• Friendly, organised and customer-focused with team spirit.

Responsibilities

• Greet clients and manage front-desk communications.
• Schedule and handle appointments, enquiries and client communications.
• Collaborate with clinical and non-clinical colleagues to ensure a smooth client and patient journey.

Skills

Excellent communication

Customer-facing experience

Multi-tasking

Team player

Willingness to learn

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at The Neighbourhood Vet on a part-time basis.

The Neighbourhood Vet is a lovely 20-vet practice in SE London established over 12 years ago. Our main hospital is situated in the heart of East Dulwich on popular Lordship Lane, and our two branch clinics are in Crofton Park and Penge, where we are a strong part of the local community.

Although we are a large group of 72 fantastic people, we have a close-knit, caring team. We pride ourselves on being kind and compassionate, doing the right thing for our staff, clients, and their pets, and we like to laugh and try to make every day at work a good one.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• *2 days a week from Monday to Friday (average is 9 hours a day excluding 45 min lunch break) plus 1: 4 weekends - Saturday: 8:30am-3:00pm and Sunday: 9:00am-7:00pm.

You Might Be a Great Fit If…

You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• * Excellent communication skills and a professional, welcoming manner
• * Experience in a customer-facing role, with a strong focus on service and attention to detail
• * The ability to manage multiple tasks effectively in a busy environment
• * A collaborative approach and willingness to support colleagues
• * A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• * A key client-facing role within a supportive and collaborative practice team
• * Clear career pathways with progression opportunities within client care and practice leadership roles
• * Ongoing learning and development supported by experienced colleagues and practice teams
• * A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• * 6.6 weeks’ annual leave plus your birthday off FTE
• * Increasing holiday allowance based on length of service
• * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• * Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• * Learning and development opportunities via the inspiring vet care Academy
• * Pension scheme
• * Discounted veterinary care
• * Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £15,727.4 per annum