Veterinary Receptionist

Mvsvets; Wokingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

In einer dynamischen Umgebung suchen wir einen engagierten Veterinary Receptionist, der eine herzliche und professionelle Erfahrung für Tierbesitzer schafft. Diese Rolle umfasst die Begrüßung von Kunden, die Annahme von Anrufen und die Verwaltung von Zahlungen. Sie arbeiten eng mit einem unterstützenden Team zusammen, um optimale Ergebnisse für unsere tierischen Patienten zu gewährleisten. Wenn Sie eine Leidenschaft für Tierpflege haben und gerne mit Menschen interagieren, ist diese Gelegenheit ideal für Sie. Genießen Sie die Vorteile eines unterstützenden Teams und einer positiven Arbeitsumgebung.

Benefits

5 Wochen Jahresurlaub plus Feiertage

Mitarbeiterrabatt auf tierärztliche Rechnungen

Zugang zu über 400 Mental Health First-Aiders

Unterstützendes Teamumfeld

Qualifications

• Freundliche, motivierte Person mit Erfahrung im Kundenservice.
• Fähigkeit, emotional herausfordernde Situationen zu bewältigen.

Responsibilities

• Begrüßung von Kunden und Gewährleistung ihrer Bedürfnisse.
• Anrufannahme, Terminbuchung und Verwaltung von Kundenanfragen.

Skills

Kommunikationsfähigkeiten

Kundenservice

Microsoft Office

Teamarbeit

Empathie

Education

Rezeptionist Erfahrung

Veterinär Erfahrung

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Nine Mile Veterinary Hospital.

Location: 177 Nine Mile Ride, Finchampstead, RG40 4JD

Contract: Permanent

Hours: 40 hours a week plus 1:4 share in the Saturday rota

Shift Pattern: Mon-Fri: 8am-4:30pm / 10:30am-7pm, Sat: 8am-1pm. Weekly rotation of early and late shifts.

About Nine Mile Veterinary Hospital:

Take a look at the practice here: Nine Mile Veterinary Hospital, Finchampstead | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by our passion for animals and making pets a priority, which is at the heart of our work every day.

Watch our short film to see the remarkable work done by our Vets, Nurses, Care Assistants, and Receptionists on the front line in the UK: CVS Ode to Veterinary Professionals

About the role:

As a Veterinary Receptionist in our busy practice, your role will be vital in creating a welcoming, professional, and friendly experience for pet owners, visitors, and callers. Your responsibilities will include:

• Greeting clients and ensuring their needs are met
• Answering phone calls, booking appointments, and managing client queries via phone, email, and in person
• Handling payments and invoices
• Maintaining a clean and welcoming reception area
• Collaborating with our veterinary team to support optimal patient outcomes

This role is ideal for someone who thrives in a dynamic environment, enjoys interacting with people, and is passionate about animal care.

What we're looking for in our Veterinary Receptionist:

We seek a friendly, motivated individual who:

• Has previous receptionist experience (beneficial but not essential); veterinary experience is a plus
• Possesses excellent communication skills and empathy
• Is resilient and capable of handling emotionally challenging situations
• Works well in a team and adapts to various tasks
• Is proficient in Microsoft Office and quick to learn new systems
• Has excellent customer service skills and experience dealing with the public

What we can offer you:

We understand that benefits are important and vary by individual. Here are some of what we offer:

• Salary aligned with the NMW
• Generous annual leave of 5 weeks plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more! For a full list, click here.

Note: We cannot accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.

CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, celebrating diversity and enabling everyone to perform at their best.

We aim to build a workforce that reflects our diverse communities and the clients we serve.

To apply, please click 'Apply Now'.