Veterinary Receptionist

British Veterinary Association; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

Hall Place Veterinary Centre is seeking two veterinary receptionists to join their friendly team. The role involves managing client interactions, appointments, and administrative duties. Candidates should possess strong communication skills and a customer care focus. Flexible working hours are offered, along with competitive benefits.

Benefits

6.6 weeks annual leave

Additional leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• Enthusiastic and self-motivated individuals.
• Strong communication skills.
• Reception experience preferred but not essential.

Responsibilities

• Greeting clients and their pets on arrival.
• Managing diaries and appointments.
• Processing payments and handling client records.

Skills

Customer care

Communication

Organisational skills

Computer literacy

Job description

Hall Place Veterinary Centre has an exciting opportunity for two new veterinary receptionists! We are looking to recruit two dedicated people to join our friendly team of vets, nurses, and fellow receptionists at our Pinkney's Green main surgery and our Bourne End branch.

The responsibilities include, but are not limited to

1. Greeting clients and their pets on arrival
2. Efficiently managing the diaries, booking/cancelling or re-arranging appointments, handling online bookings, and maintaining client records
3. General administration duties as requested
4. Processing payments, cashing up at the end of the day
5. Managing client orders and repeat prescriptions

More about us

Hall Place Veterinary Centre is a long-established, thriving small animal practice with three sites. Pinkney's Green, our hospital branch, is located in a picturesque barn conversion in the countryside, backed by two smaller branches in the bustling villages of Bourne End and Marlow.

The perfect fit

We are looking for enthusiastic, self-motivated individuals who are customer care-focused and have strong communication skills. You should be able to build good relationships with our clients and remain calm and confident in sometimes highly emotional situations.

Good computer literacy and organisational skills are essential. Successful candidates should have reception experience, ideally within the veterinary sector, though not essential, as additional training will be provided.

Your shift pattern

These roles offer flexible working up to 30 hours per week on a rota basis, Monday to Friday and some Saturdays.

In addition to a competitive salary, you will benefit from

1. 6.6 weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
9. Pension scheme
10. Discounted staff pet care