Veterinary Receptionist

CVS Veterinary Group; Sutton-in-Ashfield; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Recognition and support

Job summary

Thompsons Veterinary Centre in Sutton-in-Ashfield is seeking a Veterinary Receptionist to join our team. You will handle calls, book appointments, greet clients, process payments and insurance forms, and use our in-house system to manage patient records.

Experience as a receptionist and admin skills are essential, and veterinary exposure is a plus. This permanent role offers 27.5 hours per week, Monday to Friday with a shared Saturday rota, and salaries aligned with National Minimum Wage bands.

Qualifications

• Must have experience as a Receptionist and admin experience in a busy, fast-paced environment.
• Experience in a veterinary setting is a bonus.
• Able to communicate clearly and empathetically with clients.

Responsibilities

• Manage incoming calls and book appointments efficiently.
• Respond to queries via phone, email, or in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process payments and insurance forms accurately.
• Assist with client care and maintain the in-house system.

Skills

Receptionist experience

Admin experience

Customer service

Multitasking

Tools

Microsoft Office

Database systems

Job description

Are you ready to put pets first? Join our team as our new Veterinary Receptionist!

At Thompsons Veterinary Centre, we make pets a priority every day!

Role Details

Location: Etwall House, 105 Alfreton Road, Sutton-in-Ashfield, NG17 1FJ

Contract: Permanent

Hours: 27.5 hours per week

Shift Pattern: Monday - Friday between the hours of 08.30 - 18.30, with a share in the Saturday 08.30 - 12.30 shift on a rota basis

Salary: National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged between 18-20)

Essential Candidate Criteria: Must have experience as a Receptionist, admin experience and working in a busy and fast-paced environment

Discover Our Practice:

Get a glimpse of what makes us special: Thompsons Veterinary Centre | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It’s in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• The ability to manage multiple priorities, whilst remaing calm and organised
• Proficiency in Microsoft Office and database systems, along with strong admin skills

Our Offer to You:

• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged between 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria. Applications from candidates requiring visa sponsorship will not be reviewed or progressed.