Veterinary Receptionist

Vets for Pets; Sheffield; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a friendly, pet-focused team in Sheffield as a Receptionist. This part-time role involves providing exceptional service to clients and their pets, managing bookings, and ensuring a welcoming atmosphere. Ideal for those who love pets and enjoy a busy environment.

Benefits

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Must be calm, attentive, and focused on clients' needs.
• Passion for service and love for pets is essential.

Responsibilities

• Provide exceptional service to clients and care for their pets.
• Manage payments and bookings using an online system.
• Create a welcoming atmosphere in the practice.

Skills

Client Service

Computer Literacy

Relationship Building

Job description

We have an exciting opportunity to join our friendly, pet focused team in South West Sheffield; committed to delivering outstanding care to our patients and their owners. The role is so much more than just reception work and will involve on job training. No two days are the same!

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This part-time role is fixed term for 15 months, covering 25 hours per week and will include 1 in 4 Saturdays finishing at 3:30pm.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Applications will close on Friday, 23rd May 2025.

We are an equal opportunities employer.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!