Veterinary Receptionist

Mvsvets; Longton, Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice is seeking a passionate Veterinary Receptionist to join their team. The role involves managing client interactions, booking appointments, and providing excellent customer service. Ideal candidates will have prior receptionist experience and strong communication skills. Join a supportive environment dedicated to animal care and client satisfaction.

Benefits

Generous annual leave

Long Service Award

Staff discount on veterinary bills

Health benefits including private healthcare

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus.
• Ability to travel across multiple sites is necessary.
• Excellent communication skills with strong empathy.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person, and email.
• Providing a warm and welcoming experience to clients.

Skills

Communication

Customer Service

Teamwork

Empathy

Education

Receptionist Experience

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Rogers, Brock and Barker Veterinary Surgeons.

Location: To be based across all of our branches in Stoke-on-Trent

Contract: Permanent

Hours: 32 hours per week

Shift Pattern: Monday - Friday with a share in the Weekend rota

About Rogers, Brock and Barker Veterinary Surgeons:

Take a look at the practices here:

Rogers, Brock & Barker Veterinary Surgeons, Longton | The Vet Collection

Rogers, Brock & Barker Veterinary Surgeons, Cheadle | The Vet Collection

Rogers, Brock & Barker Veterinary Surgeons, Abbey Hulton | The Vet Collection

Rogers, Brock & Barker Veterinary Surgeons, Blythe Bridge | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by our passionate team who share a love for animals and a commitment to making pets a priority—it's at the heart of everything we do, every day.

Take a look at our short film to see the remarkable work our Vets, Nurses, Care Assistants, and Receptionists do daily across the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Processing payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Ability to travel across multiple sites is necessary
• Resilient with the ability to handle potentially distressing and emotional situations
• Excellent communication skills with strong empathy
• Outstanding customer service experience dealing with the public
• Positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management systems

What we can offer you:

We understand that benefits are important and vary by individual. Here are some of what we offer:

• Salary aligned with the NLW
• Generous annual leave of 5 weeks plus Bank Holidays (pro-rata)
• Long Service Award—extra day’s leave per year of service, up to 5 days
• Supportive and collaborative team environment
• Staff discount on veterinary bills and products
• Health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more!

Full details can be found here: CVS Employee Benefits - what we can offer you!

Note: We cannot accept applications from candidates without the Right to Work in the UK, as we are unable to provide visa sponsorship due to the nature of our clinical support roles.

CVS is committed to fostering an inclusive workplace where everyone is encouraged to be themselves, where diversity is celebrated, and where all colleagues can thrive.

We aim to build a workforce that reflects the diverse communities we serve.

To apply for this position, please click 'Apply Now.'