Receptionist

CVS Group; Barnstaple; On-site; GBP 9,800 - 16,000; Part time

Benefits offered by this job

Salary aligned with minimum wage

Five weeks' annual leave (pro rata) +

Long Service Award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

CVS Career Pathway

Job summary

CVS Group's Charter Veterinary Centres in North Devon seeks a friendly Veterinary Receptionist to be the first point of contact for clients and patients.

This part-time role (23.5 hours) involves answering calls, booking appointments, greeting clients, processing payments and insurance forms, and supporting a busy reception team.

If you are calm under pressure with strong communication and computer skills and a passion for delivering outstanding customer care, we want to hear from you.

Qualifications

• Experience in a customer-facing role is beneficial.
• Calm under pressure and able to multitask.
• Excellent communication and people skills.
• Organised with attention to detail.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage communications: handle incoming calls and schedule appointments.
• Greet and register new clients, ensuring a warm welcome.
• Process payments and insurance forms accurately and efficiently.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs.

Skills

Customer service

Communication

Multitasking

Computer literacy

Tools

MS Office

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Charter Veterinary Centre.

Location: CHARTER VETS ROUNDSWELL AND CHARTER VETS BRIDGE HOUSE WITH POTENTIAL REQUIREMENT TO WORK AT MULLACOTT

Contract: PERMANENT PART TIME

Hours: 23.5

Salary: £8.00 - £12.71 per hour, depending on age and in accordance with National Minimum Wage legislation

Discover Our Practice: Charter Veterinary Hospital - CVS Vets 24/7 | CVS Vets

At Charter Veterinary Centres, we pride ourselves on providing outstanding care to both our patients and their owners. We are a busy, friendly veterinary practice in North Devon with a fantastic team culture where everyone works together to support one another and deliver the highest standards of customer service.

Practice Website Link: CHARTERVETS.COM

The reception team plays a vital role within the practice and is often the first point of contact for our clients. We are looking for someone who is approachable, organised, and passionate about delivering an excellent customer experience.

What We're Looking For

Previous experience in a similar customer-facing role would be beneficial, particularly within healthcare, veterinary, or other service-based industries, but it is not essential. More importantly, we are looking for someone who:

• Remains calm and professional under pressure.
• Can effectively multitask in a busy and fast-paced environment.
• Has excellent communication and people skills.
• Maintains a positive and friendly disposition at all times.
• Places customer care and client experience at the heart of everything they do.
• Is computer literate and comfortable learning new systems, or has a willingness to develop these skills.
• Has strong organisational skills and attention to detail.
• Works well as part of a supportive and collaborative team.
• Is eager to learn and develop within the role.

At Charter Veterinary Centres, we believe our people are our greatest asset. If you enjoy working with people, thrive in a busy environment, and take pride in delivering outstanding customer service, we would love to hear from you. We are looking for someone who shares our values, enjoys working as part of a team, and is committed to ensuring every client and pet receives the best possible experience.

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.