Veterinary Receptionist

IVC Evidensia; North East; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Birthday off

Healthcare Cash Plan

Cycle to Work

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice

Job summary

Moorview Vets in Northeast England is seeking a friendly Receptionist to join the team. This full-time role is based across all sites on a rota, delivering a welcoming, professional experience for clients and their pets.

You will manage appointments, handle enquiries and support colleagues to ensure a positive client and patient journey. The role offers development opportunities within inspiring vet care.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with a strong focus on service.
• Ability to manage multiple tasks effectively in a busy environment.

Responsibilities

• Warmly greet clients and their pets in person and over the phone.
• Manage appointment scheduling, confirmations and rescheduling as needed.
• Answer calls and respond to emails; process paperwork and maintain records.
• Provide updates to clients regarding their pets' care and treatment plans.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Moorview Vets on a full-time permanent basis. This position will be based across all of our sites on a rota basis.

Our fantastic practice is situated in a stunning part of Northeast England, near the enchanting Northumberland coast with its miles of pristine beaches, and conveniently close to the vibrant city of Newcastle-Upon-Tyne.

We pride ourselves on our state-of-the-art facilities, which include on-site CT, direct digital x-ray, two dental suites equipped with x-ray, as well as laparoscopy, endoscopy, and ultrasound with Doppler capabilities.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Monday to Friday 40 hours, with Saturdays and Bank Holidays on a rota basis (excluding Christmas Day, Boxing Day and New Years Day)

Key Responsibilities

In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records and provide updates to clients regarding their pets' care and treatment plans.

You Might Be a Great Fit If...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,436.8 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.