Veterinary Receptionist

Mvsvets; Newbury; On-site; GBP 22,000 - 25,000; Full time

Job summary

Join a leading veterinary clinic as a Veterinary Receptionist where you will be at the forefront of animal care services. The role involves managing client relations, handling appointments, and supporting the veterinary team in delivering comprehensive care. Ideal candidates will bring excellent communication skills, a warm demeanor, and a passion for animals. This position offers both part-time and full-time contracts with generous holiday entitlements and a supportive working environment.

Benefits

Generous annual leave entitlement

Staff discount scheme on Veterinary bills

Employee Assistance Programme

Qualifications

• Experience in handling emotional situations required.
• Ability to cope with distressing circumstances is essential.
• Veterinary experience is a plus but not required.

Responsibilities

• Answering phones and booking appointments.
• Dispensing medications and completing insurance forms.
• Providing a warm and welcoming experience to clients.

Skills

Excellent communicator

Customer service skills

Empathy

Teamwork

Education

Previous Receptionist experience

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as aVeterinary Receptionistat Falkland Veterinary Clinic.

Location: Falkland Veterinary Clinic

214 Newtown Road, Newbury RG14 7ED

Contract: Part-time / Full time

Hours: 33.2 hours per week

Shift Pattern: 4 x 8 hour shifts a week with 1 day off and 1 in 5 weekends

About Falkland Veterinary Clinic:

Falkland Veterinary Clinic, Newbury | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at ourshort film to recognise the remarkablework that ourVets, Nurses, CareAssistants and Receptionistsdo on the front line every day in the UK:CVS Ode to VeterinaryProfessionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems is a must.

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by clicking here:CVS Employee Benefits- what we can offer you!

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.