Veterinary Receptionist

Dnavetcare; Maidstone; On-site; GBP 18,000 - 24,000; Full time

Job summary

Pinebank Vets in Maidstone is seeking a Veterinary Receptionist to join our friendly team. You will greet clients and their pets, book appointments, manage digital records, and handle payments, while supporting the vet and nurse teams.

The role is full time (30-35 hours weekly with a 1:3 Saturday rota) and requires excellent communication, organisational skills, and a passion for animal care. Experience with RxWorks is a major plus.

Qualifications

• Previous experience as a Veterinary Receptionist.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and multitasking.
• Genuine love for animals and client service.
• Proficient with practice software; RxWorks experience a plus.

Responsibilities

• Welcoming clients and their pets on arrival.
• Book appointments and arrivals.
• Help promote Healthcare Plans for preventative treatment.
• Manage pets' digital records and paperwork.
• Take payments following treatment and deal with queries.
• Liaise with clients regarding queries for appointment booking and medication collection.

Skills

Communication

Interpersonal skills

Organisational skills

Multitasking

RxWorks

Tools

RxWorks

Job description

About The Role

A fantastic opportunity has arisen for a Veterinary Receptionist to join our fantastic team at Pinebank Vets.

This is a fantastic opportunity to join our team in Maidstone. We are a lovely little practice, growing day by day with all your usual basic equipment. We have a great vet, nurse, and support team and the caseload is really growing.

We are known for treating every one of our exceptional support team with the value, respect and praise they deserve.

Your day at Pinebank Vets could include:

• Welcoming clients and their pets upon arrival
• Book appointments and arrivals
• Help to promote our Healthcare Plan so that pets are receiving premium discounted preventative treatment
• Booking in follow up appointments for the pet once they have left their initial consultation
• Help the Vet and Nurse team with queries
• Being responsible for paperwork being scanned onto pets digital records
• Liaison with clients regarding queries for appointment booking and medication collection
• Ordering food and medication
• Taking payment following treatment
• Managing an extremely busy reception desk with efficiency and professionalism

Ideally you will have:

• Previous experience working as a Veterinary Receptionist
• Exceptional communication and interpersonal skills
• Strong organisational abilities and be able to multitask in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service
• Be proficient in computer systems and software, having experience using RxWorks is a MASSIVE plus!
• Must enjoy cuddling pet - pets are everything to our amazing teams

This is a full time position, working 30-35 hours per week with a share of 1:3 Saturday mornings.

This role will be a dual role between supporting the vet and nurse teams with patient care, and then time on Reception. You will be required to maintain a clean and hygienic environment at all times, assist with animal handling, answer the phone, book appointments, taking payments and deal with client queries alongside other duties.

You must have a professional and kind phone manner and be capable at working both on your own and within a team.

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animalsand asupportive encouraging work placefor their teams.