Veterinary Receptionist

British Veterinary Association; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and caring team at a well-established veterinary practice in South East London! As a receptionist, you will be the first point of contact for clients and the public, ensuring a welcoming atmosphere while managing inquiries both over the phone and in person. This role is perfect for someone who thrives in a busy environment and enjoys working with a close-knit team. With flexible working hours and a strong emphasis on employee wellbeing, this position offers a unique opportunity to contribute to a practice that values kindness, compassion, and humor. If you're ready to make a difference in the lives of pets and their owners, this could be the job for you!

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Pawsome Benefits - discounts with retailers

Qualifications

• Experience in a customer-facing role preferred.
• Ability to handle phone calls and in-person inquiries.

Responsibilities

• Act as the first point of contact for clients and the public.
• Provide a professional and knowledgeable impression.

Skills

Customer Service

Communication Skills

Organizational Skills

Teamwork

Education

High School Diploma

Job description

The Neighbourhood Vets are looking for a fantastic receptionist to join their busy practice. You will be the first point of contact for clients and the general public both on the telephone and in person, demonstrating a professional and knowledgeable impression to promote the Practice.

More about us

We are a lovely, 20 vet practice in South East London that was set up by 2 Australian vets almost 10 years ago. Our main hospital is situated in the heart of East Dulwich on popular Lordship Lane and our two branch clinics are located in Crofton Park and Penge where we are a strong part of the local community.

Although there are now quite a lot of us (72!), we have a close, caring and fun team. We pride ourselves on being kind, compassionate and doing the right thing for our staff, clients and their pets. A good sense of humour is needed as we like having a laugh and try to make every day at work a good one!

Your shift pattern

We are a busy, growing practice so would prefer full-time hours, but we can be flexible. Ideally, you will work 4 days a week from Monday to Friday (average is 9.25 hours a day) with inclusion in the 1:3 weekend rota - Saturday: 8:30 am - 3 pm and Sunday: 9 am - 7 pm (with a day off - usually a Monday - after working Sunday) 1:6 weekends - Saturday: 9 am - 7 am.

In addition to a competitive salary, you will benefit from:

1. 6.6 weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care

The Neighbourhood Vet, East Dulwich

66 Lordship Lane, East Dulwich, London, SE22 8HJ, United Kingdom

Animals treated: Small animals

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