Client Care Advisor

IVC Evidensia; Sidcup; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Discounted care

Wellbeing programme

Learning opportunities

Job summary

inspiring vet care in the UK is seeking a friendly Receptionist to join our ParkVets, Sidcup site on a full-time basis. You will be the first point of contact for clients, delivering a welcoming, professional and compassionate experience.

You'll manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey.

Qualifications

• Experience in a customer-facing role.
• Excellent communication and organisational skills.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Welcome clients and create a positive, reassuring experience at every visit.
• Support the clinical team to ensure the smooth day-to-day running of the practice.
• Use practice management systems alongside Microsoft Word, Excel and Outlook.
• Travel between practices to provide consistent reception support across our branches.
• Continually develop your skills as our services and practices evolve.

Skills

Customer-focused

Communication skills

Organised

Teamwork

Multitasking

Tools

PMS

Word

Excel

Outlook

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at ParkVets, Sidcup on a full-time permanent basis.

ParkVets is a well-established, multi-site practice with a reputation for delivering outstanding veterinary care and exceptional client service. Joining our reception team means becoming part of a friendly, supportive environment where you'll play an important role in creating a positive experience for pets and their owners across our practices.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a full-time role working 40 hours per week. You'll be available to work across any of our seven sites, Monday to Sunday, between 7:00am and 8:00pm.

Key Responsibilities

• Welcome clients and create a positive, reassuring experience at every visit
• Support the clinical team to ensure the smooth day-to-day running of the practice
• Use practice management systems alongside Microsoft Word, Excel and Outlook
• Travel between practices to provide consistent reception support across our branches
• Continually develop your skills as our services and practices evolve

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,528.31 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.