Veterinary Receptionist

DNA Vetcare Ltd; Greater Lincolnshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

DNA Vetcare Ltd is seeking a Veterinary Receptionist for their Old Registry Vets in Scunthorpe. This full-time role involves a 40-hour week across four 10-hour days with a 1:5 weekend rota, delivering excellent client experiences across a team of vets, nurses and support staff.

The role requires friendly communication, efficient appointment handling, and the ability to manage payments and insurance claims while supporting animal handling and clinic operations.

Qualifications

• Front-desk customer service experience preferred.
• Comfortable answering phones and booking appointments.
• Able to process payments and advise on healthcare plans.

Responsibilities

• Answering the phone and booking appointments in a friendly, efficient and caring manner.
• Directing clients to the clinic as needed.
• Answering emails and enquiries; responding to Facebook messages.
• Scanning documents to patient files; logging Insurance Claims.
• Taking payment at time of treatment; handling and restraining patients.

Skills

Customer service

Telephone handling

Appointment scheduling

Cash handling

Animal handling

Job description

About The Role

Are you looking for a new role in Scunthorpe area? Our fantastic Old Registry Vets in Scunthorpe are seeking a Veterinary Receptionist to join their elite and independent practice.

The position suits a Receptionist who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.

This is a Full-Time position, working 4 x 10 hour days ( 40 hour week) with a share of 1:5 weekend rota.

Your Average Day Could Include

• Answering the phone and booking appointments in a friendly, efficient and caring manner
• Helping direct clients to the clinic
• Answering emails and enquiries
• Ensuring Facebook messages are responded to
• Scanning documents to patients files
• Taking payment at time of treatment
• Advising clients of our Healthcare plan
• Processing / logging Insurance Claims
• Handling and restraining patients

About You

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animalsand asupportive encouraging work placefor their teams.