Veterinary Receptionist

Vets for Pets; Crewe by Farndon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group

Pension

Holiday allowance

In-house career development

Job summary

Vets for Pets Crewe is recruiting for a full-time reception role on a 6 month fixed term contract with the potential to develop into a permanent position. You will join a friendly team focused on excellent client care and supporting busy daily workflows.

Typical duties include answering calls, booking appointments, cash handling and advising on preventative care plans. Experience in a veterinary setting is preferred but strong customer service is essential, with computer literacy a must.

Qualifications

• Previous veterinary reception experience would be an advantage.
• Excellent client care and communication skills.
• Proficient with computer systems and online bookings.

Responsibilities

• Handle calls, book appointments, and manage procedures and investigations.
• Advise on preventative care plans and pet insurance.
• Cash handling and processing payments.
• Learn about boosters and care plan products and review debt reports.
• Welcome clients and their pets, ensuring exceptional service.
• Coordinate day-to-day clinic routines using the online booking system.

Skills

Customer service

Phone handling

Cash handling

Booking appointments

Team player

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Crewe Vets for Pets practice to join our team on a 6 month fixed term contract with the potential to develop into a permanent role.

Our reception team always place clients and their patients first delivering excellent client care and being a supportive ear in their times of need. Our reception team always place clients and their patients first delivering excellent client care and being a supportive ear in their times of need. Crewe is a rapidly growing practice with two veterinary surgeons, a team of RVN's and a team of receptionist. We have visiting surgeons who allow the clinic to offer referral level investigations and surgeries to take place at the practice reducing the need for our clients to travel to referral centres.

What Your Typical Day Will Look Like

On a daily basis you will be handling calls booking appointments, procedures and investigations, advising on preventative care plans and cash handling. As you grow your skills you will learn about pet insurance, review debt reports and calling clients to advise on boosters and care plan products. This role is ideal for someone with a passion for provide great client care who thrives in a busy environment.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Previous veterinary practice experienced would be an advantage however client care/ previous customer service experience is required.

This full-time role involves working 39.25 hours per week including both early and late shifts with 1 Saturdays in 3 (9:00 a.m.-2:00 p.m.). The shift patterns are:

• Monday 10- 6pm
• Tuesday 9-5pm
• Wednesday 8.30- 1.30pm
• Thursday 8.30- 7pm
• Friday 9-5pm/ 10-6pm rotates every week
• Saturday's 1 in 3 working 9am- 2pm

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: CW1 2RP

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!