Veterinary Receptionist

Vets for Pets; Hempstalls; On-site; GBP 12,000 - 14,000; Full time

Benefits offered by this job

20% discount at Vet Group and associated stores

In-house career development opportunities

Pension and holiday allowance

Job summary

Vets for Pets in Alsager is looking for a full-time Receptionist to join our friendly team. You'll provide exceptional service to clients and their pets, coordinating booking and payments while ensuring a welcoming atmosphere.

The role involves working between 8:30am to 7pm including Saturday mornings, with a starting salary from £13 per hour. Experience in a reception role is a plus. Join us in providing top-notch care while being part of a diverse community.

Qualifications

• Experience as a Receptionist beneficial.
• Ability to provide exceptional customer service.
• Calm and attentive with strong interpersonal skills.

Responsibilities

• Greet clients and manage payments and bookings.
• Build strong relationships with clients and pets.
• Ensure smooth running of day-to-day practice routines.

Skills

Client relationship management

Computer literacy

Team collaboration

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Alsager Vets for Pets practice to join our friendly team.

This is a Full Time role working both early and late shifts between the hours of 8:30am to 7pm. This role will also include working 1 in 4 Saturday mornings 9am to 12pm. Experience as a Receptionist would be beneficial.

About Us

The practice itself is a standalone surgery on the main street in Alsager, which is light and spacious and equipped with state-of-the-art equipment. The practice is run locally, by Carl (RVN). Carl qualified in 1995 and has a wealth of experience in animal care, with interests in wound management, radiography, and anything surgical.

As a practice we are also proud to be recognised as a certified Autism Friendly Surgery which is inclusive of our colleagues and clients that we welcome.

Typical Day

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The starting salary for this role is from £13 per hour, dependant on experience.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location

ST7 2AF

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!