Veterinary Receptionist

Vets for Pets; Crewe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

20% discount at the Vet Group

Pets at Home and the Groom Room

access to discounts and cashbacks

in-house career development-opportuni

pension

holiday allowance

Job summary

Vets for Pets Crewe is hiring a friendly receptionist to join our busy practice on a 6 month fixed term contract with the potential to go permanent. You'll be the first point of contact, handling calls, booking appointments, processing payments and supporting our veterinary team with superb client care.

This full-time role covers early and late shifts, including every third Saturday, with excellent training and career development opportunities within the Vet Group.

Qualifications

• Friendly and welcoming client-facing role required.
• Capable of multi-tasking in a busy practice.
• Must have customer service experience; veterinary experience is a plus.
• Willing to work varied shifts including Saturdays.

Responsibilities

• Handle calls and book appointments.
• Advise on preventative care plans and boosters.
• Process payments and manage cash handling.
• Support the veterinary team and ensure high client care.

Skills

Customer service

Communication

Cash handling

Booking appointments

Computer literacy

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Crewe Vets for Pets practice to join our team on a 6 month fixed term contract with the potential to develop into a permanent role.

Our reception team always place clients and their patients first delivering excellent client care and being a supportive ear in their times of need. Our reception team always place clients and their patients first delivering excellent client care and being a supportive ear in their times of need. Crewe is a rapidly growing practice with two veterinary surgeons, a team of RVN's and a team of receptionist. We have visiting surgeons who allow the clinic to offer referral level investigations and surgeries to take place at the practice reducing the need for our clients to travel to referral centres.

What your typical day will look like

On a daily basis you will be handling calls booking appointments, procedures and investigations, advising on preventative care plans and cash handling. As you grow your skills you will learn about pet insurance, review debt reports and calling clients to advise on boosters and care plan products. This role is ideal for someone with a passion for provide great client care who thrives in a busy environment.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Previous veterinary practice experienced would be an advantage however client care/ previous customer service experience is required.

This full-time role involves working 39.25 hours per week including both early and late shifts with 1 Saturdays in 3 (9:00 a.m.-2:00 p.m.). The shift patterns are:

• Monday 10- 6pm
• Tuesday 9-5pm
• Wednesday 8.30- 1.30pm
• Thursday 8.30- 7pm
• Friday 9-5pm/ 10-6pm rotates every week
• Saturday's 1 in 3 working 9am- 2pm

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group
• Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension
• holiday allowance

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: CW1 2RP

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!