Veterinary Receptionist - Part Time

Vet Record Careers; Fakenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Wensum Valley Vets seeks a motivated Veterinary Receptionist for a busy equine and farm veterinary practice. Responsibilities include booking appointments, providing excellent customer service, and supporting the team. Ideal candidates will have customer service experience and knowledge of MS Office, with equine familiarity preferred. Enjoy competitive benefits, including 6.6 weeks of annual leave.

Benefits

6.6 weeks of annual leave

Additional holiday entitlement for your birthday

Enhanced family-friendly policies

Cycle to Work scheme

Employee wellbeing initiatives

Pawsome Benefits - discounts and cashback

Pension scheme - 5% Employee / 3% Employer contributions

Discounted staff pet care

Qualifications

• High level of customer service skills.
• Understanding of Microsoft Office applications.
• Some equine knowledge preferred.

Responsibilities

• Book appointments primarily over the phone.
• Support team with various day-to-day tasks.
• Assist with horse handling as needed.

Skills

Customer Service

Communication

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Wensum Valley Vets are looking for a motivated Veterinary Receptionist to join our friendly team. We are a busy equine and farm veterinary practice, situated in a rural setting on the drive to Fakenham Racecourse.

About Our Receptionist Role

You will be required to book appointments for our clients, mainly over the phone, so a high level of customer service skills is expected at all times. You will also support the team with various day-to-day tasks within the practice. In-house training and support will be provided. Ideally, candidates should have some understanding and knowledge of Microsoft Word, Excel, and Outlook. Some equine knowledge and experience are preferred, as there may be a requirement to assist with horse handling.

Working Pattern

This position covers 35.5 hours per week over 4.5 days. The shift pattern includes four 08:15-17:00 shifts, one 08:15-13:00 shift, and one in three Saturday mornings from 08:30-11:00.

About Our Team

Our team currently comprises 4 Veterinary Surgeons and 4 Support Staff. One of our Vets holds an equine dental certificate. We supply Vets to Fakenham Racecourse and the Royal Norfolk Show. Several team members have horses and ride, and some vets participate in riding outings. We also have a small animal practice in town, Summerhill Vet Centre.

Our Commitment to Employees

We value our staff as fundamental to our success. We invest in our people, premises, and processes. Along with a competitive salary, benefits include:

• 6.6 weeks of annual leave
• Additional holiday entitlement for your birthday

Wellbeing Initiatives

• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to Work scheme
• Employee wellbeing initiatives

Additional Benefits

• Pawsome Benefits - discounts and cashback through Reward Gateway
• Pension scheme - 5% Employee / 3% Employer contributions
• Discounted staff pet care