Veterinary Receptionist

Vets for Pets; Abingdon; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25 days holiday

Pension

Staff discounts

Career development

Job summary

Vets for Pets in Abingdon, Didcot, and Oxford Botley is seeking a friendly reception-based role that supports three practices. You will work across locations with full-time hours and occasional weekend shifts, handling bookings, payments, and client queries while supporting the clinical team.

You will need strong IT and communication skills, a customer-focused approach, and the ability to work as part of a team or solo when required. Driving licence and transport are advantageous.

Qualifications

• Excellent IT skills and comfortable using a range of software systems.
• Strong communication and customer service skills are essential.
• Previous reception experience in a veterinary or healthcare setting is desirable.

Responsibilities

• Provide exceptional service to clients and ensure the best care for their pets, acting as a vital link between clients and the clinical team.
• Build relationships with clients, their pets, and the practice team to ensure trust and satisfaction.
• Deliver excellent client service during visits and manage payments and future bookings.
• Greet clients, provide guidance and expertise while handling payments and bookings.
• Coordinate day-to-day running using our online booking system; strong computer literacy is essential.
• Manage administrative duties including bookings, payments, recalls, care plans, insurance, chip registrations, cashing up, end-of-day checks, and overall operation.

Skills

Excellent IT skills

Strong communication

Customer service

Team player

Reliable and flexible

Cash handling

Phone etiquette

Tools

Online booking system

Job description

If you enjoy delivering excellent service and working as part of a team, we have the perfect opportunity for you at our Abingdon, Didcot and Oxford Botley practices. Please note that while this role is contractually based at one site, the successful applicant will work across all three of our sites: Abingdon Vets for Pets, Oxford Vets for Pets, and Didcot Vet for Pets. Duties are shared between sites, so complete flexibility to work across all locations is essential. A valid driving licence and access to your own transport would be advantageous.

What your typical day will look like

• Provide exceptional service to clients and ensure the best care for their pets, acting as a vital link between clients and the clinical team.
• Build strong relationships with clients, their pets, and the practice team to ensure ongoing trust and satisfaction.
• Deliver excellent client service during visits, ensuring clients leave feeling valued and confident in the care received.
• Greet clients and provide support, guidance, and expertise while confidently managing payments and future bookings.
• Coordinate the smooth day-to-day running of the practice using our online booking system, so strong computer literacy is essential.
• Manage a range of administrative duties including booking appointments, handling payments, recalls, care plans, insurance, registering ID chips, cashing up, completing end-of-day checks, and ensuring the overall smooth operation of the practice.

This is a full-time role working 40 Hours per week with 1 in 4 weekends.

The attributes required:

• Ability to work effectively both as part of a team and on your own initiative.
• Commitment to providing exceptional customer service and the highest standard of patient care.
• Friendly, approachable, kind, caring, and professional.
• Strong communication skills.
• Excellent IT skills (training will be provided).
• Ability to build strong relationships with clients, their pets, and colleagues.
• Calm and composed under pressure.
• Reliable, with strong attention to detail.
• Previous veterinary reception experience is desirable but not essential.

Benefits:

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Part-time hours will also be considered. We are committed to supporting a healthy work-life balance and would be happy to discuss shift patterns that work best for you.

Location: OX14 1BY / OX2 0HA / OX11 9BF

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!