Veterinary Receptionist - Abingdon

Pets at Home Limited; Abingdon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounts at Vet Group/Pets at Home

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Pets at Home Limited, Abingdon Didcot and Oxford Botley practices, is seeking a friendly veterinary receptionist. You will be the first point of contact for clients, manage bookings and payments, and provide support to the clinical team across three sites.

This full‑time role (40 hours, 1 in 4 weekends) requires good IT skills and strong communication. We offer discounts, development opportunities, pension and holiday entitlement, and flexible options to discuss shift patterns.

Qualifications

• Ability to provide excellent client service and support the clinical team.
• Strong communication and interpersonal skills.
• Good IT skills and ability to use booking/payments software.

Responsibilities

• Greet clients and manage bookings and payments across three sites.
• Deliver outstanding customer service and support to clients and patients.
• Assist with day-to-day practice operations and administration.
• Coordinate appointments, recalls, and care plans, ensuring smooth operations.

Skills

Customer service

Communication

IT literacy

Teamwork

Attention to detail

Tools

Booking system

Payment processing

IT systems

Job description

If you enjoy delivering excellent service and working as part of a team, we have the perfect opportunity for you at our Abingdon, Didcot and Oxford Botley practices. Please note that while this role is contractually based at one site, the successful applicant will work across all three of our sites: Abingdon Vets for Pets, Oxford Vets for Pets, and Didcot Vet for Pets. Duties are shared between sites, so complete flexibility to work across all locations is essential. A valid driving licence and access to your own transport would be advantageous. What your typical day will look like

• Provide exceptional service to clients and ensure the best care for their pets, acting as a vital link between clients and the clinical team.
• Build strong relationships with clients, their pets, and the practice team to ensure ongoing trust and satisfaction.
• Deliver excellent client service during visits, ensuring clients leave feeling valued and confident in the care received.
• Greet clients and provide support, guidance, and expertise while confidently managing payments and future bookings.
• Coordinate the smooth day-to-day running of the practice using our online booking system, so strong computer literacy is essential.
• Manage a range of administrative duties including booking appointments, handling payments, recalls, care plans, insurance, registering ID chips, cashing up, completing end-of-day checks, and ensuring the overall smooth operation of the practice.

This is a full-time role working 40 Hours per week with 1 in 4 weekends.

• Ability to work effectively both as part of a team and on your own initiative.
• Commitment to providing exceptional customer service and the highest standard of patient care.
• Friendly, approachable, kind, caring, and professional.
• Strong communication skills.
• Excellent IT skills (training will be provided).
• Ability to build strong relationships with clients, their pets, and colleagues.
• Calm and composed under pressure.
• Reliable, with strong attention to detail.
• Previous veterinary reception experience is desirable but not essential.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Part-time hours will also be considered. We are committed to supporting a healthy work-life balance and would be happy to discuss shift patterns that work best for you.