Veterinary Practice Manager — People & Operations

IVC Evidensia; Midhurst; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Leave policy

Family-friendly policies

Healthcare plan

Cycle to Work scheme

Training academy

Pension scheme

Staff discounts

Job summary

Woodland Vets, part of IV C Evidensia, is seeking a Practice Manager to lead the non-clinical operations of the Midhurst practice and work closely with clinical leadership to ensure efficient day-to-day running and outstanding client experience.

You will oversee staffing, budgets, and processes, delivering smooth workflows while maintaining a positive culture and enabling clinical teams to deliver excellent care. The role is full-time, Mon-Fri, with flexibility discussed for the right candidate.

Qualifications

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence
• Strong communication and stakeholder management skills

Responsibilities

• Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
• Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
• Deliver an excellent client journey from first contact through to follow-up care
• Manage rotas, recruitment, onboarding, and team development
• Support financial processes including invoicing, payroll, and stock control
• Monitor performance and support practice growth and improvements
• Ensure compliance with RCVS standards, health & safety, and regulatory requirements
• Maintain facilities, equipment, and stock levels
• Handle client feedback and resolve issues professionally
• Support marketing and community engagement initiatives

Skills

People management

Leadership

Operations management

Communication

Stakeholder management

Job description

Woodland Vets, part of IV C Evidensia, is seeking a Practice Manager to lead the non-clinical operations of the Midhurst practice and work closely with clinical leadership to ensure efficient day-to-day running and outstanding client experience.

You will oversee staffing, budgets, and processes, delivering smooth workflows while maintaining a positive culture and enabling clinical teams to deliver excellent care. The role is full-time, Mon-Fri, with flexibility discussed for the right candidate.