Head of Veterinary Practice Operations

VC Evidensia UK; Hook; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

6.8 weeks’ holiday including bank hols

Private medical insurance

Enhanced family leave and pay

Cycle to Work

Retail discounts and cashback

Reduced-cost veterinary care

Job summary

Hook Vets, located in Hook, Hampshire, is seeking an enthusiastic Practice Manager to lead non-clinical operations and partner with clinical leadership to deliver exceptional client and patient care.

You will oversee operational delivery, people management, payroll and HR processes, and ensure compliance while supporting performance, quality, and service objectives. This role offers a clear career pathway within IVC Evidensia.

Qualifications

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments.
• Strong people management skills, including performance management and team development.
• Good operational and organisational capability, with the ability to manage competing priorities.
• Experience handling complaints, change, and complex situations with confidence.
• Strong communication and stakeholder management skills.

Responsibilities

• Leading and supporting the practice team, fostering a positive and motivated work environment.
• Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
• Managing debt recovery processes and addressing client complaints professionally.
• Ensuring high safety compliance, supporting the team with protocols and risk assessments.
• Working full time Monday-Friday

Skills

Management

HR

Operations

People management

Stakeholder management

Job description

Hook Vets, located in Hook, Hampshire, is seeking an enthusiastic Practice Manager to lead non-clinical operations and partner with clinical leadership to deliver exceptional client and patient care.

You will oversee operational delivery, people management, payroll and HR processes, and ensure compliance while supporting performance, quality, and service objectives. This role offers a clear career pathway within IVC Evidensia.