Veterinary Patient Care Assistant

CVS Vets; Lower Blandford St Mary; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Staff discount on veterinary bills

Animed Direct discount

Employee Assistance Programme

Five weeks' annual leave (pro rata) +

Job summary

CVS Vets is seeking a Patient Care Assistant to join a leading UK veterinary group. You will support RVNs and Vets, provide nursing care, assist with restraints, and help with daily patient care in a busy practice.

Key duties include handling emergency calls, arranging appointments, processing payments, and maintaining high standards of cleanliness and lab duties. Prior veterinary experience is preferred and you will be part of a supportive team with great benefits.

Qualifications

• Experience in a veterinary environment is preferred.
• Strong communication and empathy for animals and people.
• Ability to work well in a team and handle emotional situations calmly.

Responsibilities

• Provide nursing care to patients.
• Assist Vets and Nurses with animal restraint.
• Walk, feed and clean patients.
• Prepare emergency and operating facilities.
• Perform general cleaning and maintenance.
• Run internal lab samples.
• Answer emergency calls and support reception when needed.
• Booking appointments and processing payments as required.
• Deliver excellent customer service and public interaction.

Skills

Nursing care

Animal handling

Customer service

Communication

Team player

Resilience

Education

Experience in veterinary environment

Tools

Lab skills

Job description

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets. About the role: The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients. Your responsibilities will include:

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments
• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling - this is essential!
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment
• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged between 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!