Veterinary Patient Care Assistant

Mvsvets; Craven Arms; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading veterinary group is seeking a Veterinary Patient Care Assistant in Craven Arms. This role supports qualified vets and nurses to provide excellent care to animals, involving nursing, cleaning, and customer service tasks. The position requires compassion and teamwork, with a focus on animal welfare.

Benefits

Generous annual leave entitlement of 5 weeks plus Bank Holidays

Staff discount scheme on Veterinary bills and products

Employee Assistance Programme

Qualifications

• Experience in animal welfare, including feeding, cleaning, medicating and handling.
• Excellent customer service skills and experience in dealing with members of the public.

Responsibilities

• Nursing care to patients and assisting Vets and Nurses.
• Cleaning, walking, and feeding of patients.
• Covering the receptionist desk, including answering queries.

Skills

Communication

Empathy

Customer Service

Teamwork

Animal Welfare

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Patient Care Assistant atSevern Edge Veterinary Group.

Location: Craven Arms site (with Saturday cover at our Ludlow site)

Contract: Permanent

Hours:20.75 hours per week

Shift Pattern:Monday and Tuesday 08.30 – 18.30 and every other Saturday 08.30 – 12.00 basedat our Ludlow site

About Severn Edge – Craven Arms and Ludlow sites:

Take a look at the practices here:

Severn Edge Vets, Craven Arms | The Vet Collection

Severn Edge Vets, Ludlow | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Some of the duties will include:

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Answering emergency calls
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

What we're looking for in our Veterinary Patient Care Assistant:

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by clicking the link here: CVS | What We Offer

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.