Veterinary Care Assistant

Vets for Pets; Telford; On-site; GBP 10,000 - 40,000; Part time

Job summary

An exciting opportunity awaits you at a vibrant veterinary practice in Telford, where you can thrive as a Veterinary Care Assistant. This role offers a chance to work in a supportive environment with a dedicated team, ensuring exceptional patient care and client service. You will engage in various responsibilities, from managing appointments to maintaining high cleanliness standards. With a commitment to professional growth, this position is perfect for those passionate about animal healthcare. Join a team that values diversity and encourages you to bring your unique contributions to the forefront.

Benefits

20% Discount at Vet Group

Discounts and Cashbacks

In-House Career Development

Pension

Holiday Allowance

Qualifications

• Experience in patient handling and client care is essential.
• Basic product knowledge to advise clients where appropriate.

Responsibilities

• Work closely with the clinical and non-clinical team for patient care.
• Manage appointment bookings efficiently using the database system.

Skills

Patient Handling

Client Care

Infection Control

Basic Product Knowledge

Education

Previous VCA Experience

Tools

In-Practice Database System

In-House Laboratory Equipment

Job description

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Job Description

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Telford Madeley Vets for Pets practice.

About Us

Our practice has an expanding, loyal client base with a mixed caseload and we pride ourselves on exceptional customer service and patient care. The practice is located on a small retail park, with loads of free parking, and with Subway/KFC/Aldi/Lidl nearby to cater for every lunchtime emergency.

Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray, ultrasound and in-house laboratory facilities. We are a PSS and silver ISFM cat friendly accredited practice.

About the Role

This is a part time role working 32 hours per week, across 5 days per week plus 1 in 4 Saturday mornings 9am to 12pm. We are seeking a passionate Veterinary Care Assistant who is flexible and willing to provide support throughout the practice, assisting both our clinical team and client care advisors as needed. Whilst previous VCA experience is essential, professional qualifications are not.

Please note that while we value the development of our team, we do not currently have a progression route into a Student Veterinary Nurse position at this time. This role is ideal for someone who is passionate about being a Veterinary Care Assistant and is looking to grow and thrive within this capacity.

If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

Key Responsibilities

• Proactively work closely with the clinical and non-clinical team to deliver timely and effective patient and client care for all.
• Manage and deal with appointment bookings in a professional and efficient manner using the in-practice database system.
• Maintain basic levels of product knowledge and be able to advise clients where appropriate to do so.
• Support team in preparing patient paperwork.
• Comply with Health & Safety Regulations and policies within the practice.
• Work with other members of the team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness and are presentable at all times.

Key Attributes

• Team player who is keen to get stuck in, self-motivated and enthusiastic to learn.
• Experienced in patient handling.
• Experience with in-house laboratory equipment.
• Competent at in patient care, good housekeeping and infection control.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this role is national minimum wage.

The role will initially be paid at £12.21 per hour.

Location

TF7 5FL

Additional Information

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.