Veterinary Partnerships & Growth Manager

Vets Now; Manchester; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

7 weeks annual leave pro rata

Birthday off

Cash health plan

Staff discounts

Pension contributions

Staff pet care discounts

Death in service

Job summary

Vets Now Manchester is seeking a Business Relationship Manager to strengthen relationships with referring practices and lead a team to deliver exceptional client care. You will grow partnerships, manage stakeholder expectations, and contribute to business growth with an emphasis on service excellence.

The role includes weekend on-call duty on a 1:4 rota and a pattern of 40 hours per week, Monday to Friday, 08:00–18:00. A passion for people, relationships and marketing is desired.

Qualifications

• Experience in customer service or B2B environments is essential.
• Line management experience is essential.
• Clinical experience is preferred.
• Understanding of marketing and social media would be beneficial.
• Ability to develop strong relationships with a wide range of stakeholders quickly.
• Passion for client and customer care and delivering exceptional service levels.

Responsibilities

• Strengthen and grow relationships with referring and partner practices.
• Lead and support our admin and reception teams to deliver excellent client care.
• Proactively handle customer or partner complaints to a satisfactory resolution.
• Build lasting partnerships with stakeholders and develop marketing initiatives.

Skills

Customer service

Line management

Clinical experience

Marketing basics

Stakeholder management

Client care

Job description

Vets Now Manchester is seeking a Business Relationship Manager to strengthen relationships with referring practices and lead a team to deliver exceptional client care. You will grow partnerships, manage stakeholder expectations, and contribute to business growth with an emphasis on service excellence.

The role includes weekend on-call duty on a 1:4 rota and a pattern of 40 hours per week, Monday to Friday, 08:00–18:00. A passion for people, relationships and marketing is desired.