Business Relationship Manager

Vets Now; Manchester; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

7 weeks annual leave pro rata

Birthday off

Cash health plan

Staff discounts

Pension contributions

Staff pet care discounts

Death in service

Job summary

Vets Now Manchester is seeking a Business Relationship Manager to strengthen relationships with referring practices and lead a team to deliver exceptional client care. You will grow partnerships, manage stakeholder expectations, and contribute to business growth with an emphasis on service excellence.

The role includes weekend on-call duty on a 1:4 rota and a pattern of 40 hours per week, Monday to Friday, 08:00–18:00. A passion for people, relationships and marketing is desired.

Qualifications

• Experience in customer service or B2B environments is essential.
• Line management experience is essential.
• Clinical experience is preferred.
• Understanding of marketing and social media would be beneficial.
• Ability to develop strong relationships with a wide range of stakeholders quickly.
• Passion for client and customer care and delivering exceptional service levels.

Responsibilities

• Strengthen and grow relationships with referring and partner practices.
• Lead and support our admin and reception teams to deliver excellent client care.
• Proactively handle customer or partner complaints to a satisfactory resolution.
• Build lasting partnerships with stakeholders and develop marketing initiatives.

Skills

Customer service

Line management

Clinical experience

Marketing basics

Stakeholder management

Client care

Job description

Join our 24/7 emergency and speciality referral hospital in Manchester

Vets Now are the UK’s leading provider of emergency pet care, providing a trusted service to more than 1700 veterinary practices – from dedicated out-of-hours clinics and 24/7 pet emergency hospitals. The Vets Now Pet Emergency Hospital in Greater Manchester provides both a first-class referral service and an out-of-hours emergency service for veterinary practices in and around Manchester.

The Business Relationship Manager at Vets Now Manchester is a key role in our senior leadership team which makes a real impact on both our business growth and the experience that every client experiences when they visit us.

This role helps to strengthen and grow relationships with our referring and partner practices as well as building new business potential. You will support and manage our team of administrators and receptionists to deliver an excellent client care experience for every client who uses our service alongside proactively handling any customer or partner practice complaints and queries to a satisfactory resolution.

We’re looking for someone who is passionate about people, relationships and delivering a genuinely great service. You’ll bring creativity, commercial awareness and the confidence to build lasting partnerships, alongside an understanding of marketing social media.

Working pattern

This role will comprise of working 40 hours per week, Monday to Friday, 8 hour shifts between 08:00 to 18:00.

There will also be a requirement to be part of the weekend on call rota which is usually 1:4 weekends on call.

Key skills and requirements

• Previous experience working within a customer service and/or business to business environment is essential.
• Previous line management experience is essential.
• Clinical experience is preferred.
• Understanding of marketing and social media would be beneficial.
• Able to develop good working relationships with a wide range of stakeholders quickly.
• Passionate about client and customer care and delivering exceptional service levels.

What we offer?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.

Business Relationship Manager • Manchester, UK