Veterinary Front Desk & Client Experience Lead

Creature-Comforts; St Albans; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

200 hours leave + holidays

Pension scheme

Healthcare incentive

Career progression

Team and social events

Employee Assistance Programme

Snacks and lunch

Job summary

Creature Comforts is transforming veterinary care with beautifully designed clinics and technology that supports exceptional client experiences. We are building a caring team dedicated to healthier, happier pets and vets, with clear career development and a culture that supports doing your best work.

The Practice Host role is a key front-of-house position, combining client care with behind-the-scenes administration to keep the clinic running smoothly.

Qualifications

• Substantial experience in a customer-facing role with sensitive situations.
• GCSE Maths and English at minimum; further customer service qualification is a plus.

Responsibilities

• Be the first point of contact for members and their pets, delivering outstanding experience.
• Manage bookings, payments, and enquiries in person, by phone, and via digital systems.
• Build relationships with members and pets through excellent communication.
• Coordinate with clinical team to triage and support emergencies.
• Oversee bereavement process with sensitivity and empathy.
• Maintain cleanliness and presentation of all shared spaces.
• Handle stock in waiting areas and coordinate app/ chat instructions for members.

Skills

Customer service

Communication

Time management

Team player

Resilience

Education

GCSE Maths & English

Tools

CRM software

Job description

Creature Comforts is transforming veterinary care with beautifully designed clinics and technology that supports exceptional client experiences. We are building a caring team dedicated to healthier, happier pets and vets, with clear career development and a culture that supports doing your best work.

The Practice Host role is a key front-of-house position, combining client care with behind-the-scenes administration to keep the clinic running smoothly.