Client Care Advisor (FTC)

IVC; Leeds; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Healthcare plan

Cycle to work

Discounted veterinary care

Green car scheme

Job summary

inspiring vet care is seeking a Receptionist for Swift Referrals in Leeds to provide a welcoming and professional experience for clients and their pets. The role is full-time on a 4x10 hour pattern and fixed-term for four months, starting soon.

You will support client communications, appointment bookings, and liaise with clinical and non-clinical teams to ensure a smooth client and patient journey. As the first point of contact, you will handle enquiries, registrations on the PMS, payments,

Qualifications

• Experience in a customer-facing role with attention to detail.
• Excellent communication and a welcoming manner.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Answer calls clearly and pleasantly.
• Register referral clients on the PMS.
• Book 1st assessments and rechecks on the PMS.
• Discuss payments and insurance with clients.
• Maintain accurate client and vet records on the PMS.
• Respond to emails and manage correspondence.
• Handle documents from referring practices and insurance records.

Skills

Customer service

Communication skills

Organised

Multitasking

Tools

PMS software

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Swift Referrals on a full-time fixed-term basis for 4 months.

Opened in 2019 and purpose-built to industry-leading standards, Swift Referrals is a multi-disciplinary referral hospital, offering the very best in veterinary excellence, all under one roof. We specialise in the areas of orthopaedics, neurology, internal medicine and soft tissue surgery, housing world-class facilities on our premises from advanced imaging machines to specialist treatment and aftercare rooms. The hospital has fantastic equipment available including 1.5T Siemens MRI scanner, 128 Slice GE CT scanner, doppler ultrasound, endoscopy, arthroscopy and state-of-the-art operating theatres.

We are fully committed to the wellbeing of our team of over 80 employees, and we are thrilled to see how this is reflected in the consistent positive feedback in our team satisfaction surveys.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

4 x 10 hour days

Key Responsibilities

The duties will involve but are not limited to:

• Adhere to the Practice values.
• Answering Telephone calls in a clear and pleasant manner.
• Registering New Referral Clients fully on the PMS service.
• Ensuring all relevant documents received from Referring Veterinary practices.
• Booking appointments for 1st Assessments and Rechecks on the PMS.
• Identifying which discipline to allocate appointments to.
• Discussing Payments and Insurance with clients on the telephone.
• Contacting Insurance companies to obtain accurate records on clients insurance policies.
• Maintain accurate records of client and vets interactions on the PMS
• Responding to emails coming into company mailbox.
• Handling cash and credit card payments from Clients.
• Registering clients on the PMS and forwarding to vets for advice requests, identifying when needing dealing with urgently.
• Logging Lab and Imaging results received onto correct clients files.
• Scanning Consent forms and Hospital sheets onto patient files.
• Preparing Daily clipboards for clients appointments whilst ensuring correct payments and forms are taken.
• Completing pre visit phone calls.
• Communicating with clients whose pets are in the hospital in a pleasant and reassuring manner.
• Completing paperwork for Pet Cremation services where necessary.
• Deliver excellent customer service to internal staff.
• Ensure safe working practices are adopted by all clients whilst in the reception and hospitality areas.
• Adhere to and maintain the highest standards of professional behavior in accordance with the RCVS professional code of conduct.

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,520 per annum