Client Care Assistant

Linnaeus; Basildon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays +生日休假

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced family leave

E-car salary sacrifice scheme

Pension scheme

Job summary

Southfields Veterinary Specialists, part of Linnaeus, is recruiting for a Client Care Assistant. The role offers 40 hours per week with a 7am–9pm span and a 1 in 8 weekend rota, with a salary of 26,701.00 per annum.

This is a full-time, front-line client-facing position in a fast-paced hospital environment. You will support the Client Care and Administration teams, handling reception, telephony, accounts, client management and diary coordination.

Qualifications

• Experience in a general reception role (veterinary experience not essential, but desired).
• Excellent written and spoken English.
• Provide evidence of Right to Work in the UK.

Responsibilities

• Handle general reception duties and telephony.
• Manage client accounts and customer service.
• Coordinate diary, insurance claims, and other admin tasks.

Skills

Reception experience

English proficiency

Teamwork

Customer service

Education

Right to work in the UK

Tools

Telephone system

Job description

Role: Client Care Assistant

Location: Southfields Veterinary Specialists, part of Linnaeus

Salary: 26,701.00 per annum

Job type: Full time.

Hours: 40 hours per week. Hours between 7am - 9pm. Plus 1 in 8 weekends on a rota basis

Your role and responsibilities

Southfields Veterinary Specialists are currently recruiting for a Client Care Assistant, who will support the existing Client Care and Administration teams in providing exceptional care and customer service to our clients and patients.

You will work as part of a fast-paced team who are integral to the running of the hospital. Main duties will include general reception duties, telephony, managing accounts, client management and customer service, diary coordination, insurance claims and other general administration tasks.

Our purpose-built referral-only practice is complimented by an excellent team and provides the opportunity to develop your career in a pleasant and supportive atmosphere.

Opportunities for career development

This is a rewarding and challenging role that will require teamwork and dedication to our clients. It is an exciting time to join Southfields as we expand our offering and invest in new services. Joining us will allow you to work within an exceptional team and develop your career.

What kind of person you need to be?

You need to be a highly motivated self-starter with the:

• Desire to provide the best clinical service to all our patients
• Ability to help develop and shape a growing service
• Ability to work as part of a team and individually
• Inclination to learn, and develop your clinical skills
• Specific experiences / qualifications / status / citizenship requirements

You must fulfil the following requirements:

• Have experience in a general reception role veterinary experience is not essential, but desired
• Have an excellent command of written and spoken EnglishMaintain a professional and caring approach in all aspects of your work
• Provide evidence of your Right to Work in the UK.

What We Offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme

Southfields is the new name in referral services. It's a very exciting time to join a forward-thinking and highly motivated team that has the support of Linnaeus, providing significant investment in providing new innovative services, a contemporary state-of-the-art working environment and commitment to personal and career development. With an excellent support team in place, you'll be able to concentrate on what you do best in a friendly and supportive practice as we prepare to move to brand new 42,000 sq.ft state-of-the-art facilities.

Southfields is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.