Veterinary Client Care Advisor

Linnaeus Veterinary Limited; Swindon; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Holiday entitlement

Career progression

Staff discount

Life Assurance

Family leave

Cycle to work

Employer pension

Wellbeing program

Job summary

Eastcott Veterinary Hospital, part of Linnaeus Veterinary Limited, is hiring a Client Care Advisor. The role is a part-time position (22.5 hours per week) based at Eastcott Veterinary Hospital with responsibilities spanning client reception, appointment scheduling, record-keeping, and insurance claim processing.

The successful candidate will provide a professional first impression, support clients and visitors, and coordinate communications between clients and the veterinary team.

Qualifications

• Experience as a client care advisor in a veterinary reception or similar role.
• Ability to maintain accurate records and communicate clearly with clients and staff.
• Practical knowledge of veterinary practice administration and records.

Responsibilities

• Arrange appointments for clients.
• Keep accurate client and patient records.
• Perform clerical duties related to animal patient care and treatment.
• Facilitate communications between clients, veterinarians, nursing staff and the practice manager.
• Process insurance claims for direct payment and on behalf of clients.

Skills

Arrange appointments

Record keeping

Clerical duties

Client communication

Insurance claims processing

Job description

Job Title: Client Care Advisor

Location: Eastcott Veterinary Hospital

Job Type: Part-time, 22.5 hours per week

Shift pattern: 15:00-19:30 Monday to Friday plus 1:7 weekend day (8 hour shift)

Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team.

The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.

• Arranging appointments
• Keeping accurate records
• Various clerical duties related to animal patient care and treatment
• Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager
• Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.

Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.

Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

Eastcott Veterinary Hospital is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.

Salary Value: £26,701 per annum; OUTSTANDING QUALITY CARE