Client Care Assistant

Linnaeus; Hampstead; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement

CPD funded

Employee benefits

Pension scheme

Wellbeing program

Job summary

Linnaeus is hiring a Client Care Assistant at Village Vet Hampstead Hospital in London. You’ll be at the front of house, greeting clients and their pets, managing bookings, and handling payments with a focus on excellent customer service.

The role requires flexibility for early mornings and late evenings, and works 42 hours per week. As part of Linnaeus, you’ll join a large veterinary group offering extensive CPD, generous holiday, and a supportive wellbeing program to help you develop

Qualifications

• Excellent communication skills, both verbal and written.
• Highly motivated to provide excellent service to clients and the practice.
• Able to work well in a team and be a positive member of the team.
• Excellent administration, organisational and time management skills with excellent attention to detail.
• Excellent IT skills - Microsoft (Outlook, Word and Excel).

Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner.
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service.
• Support the business with a range of administrative duties.
• Have a high level of attention to detail.
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard.
• Show awareness of financial control within the practice and follow up with clients for outstanding payments.
• Be happy to discuss financial issues with clients if needs be.
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled.
• Maintain the highest professional and ethical standards.
• Make sure communication is to a high standard with referring vets and colleagues.
• Ensure that a high standard of client care is maintained at all times within the team.
• Work closely with your vet and neighbouring branches.
• Serving customers and taking payments, advising customers on products and services
• Banking duties

Skills

Communication

Customer service

Teamwork

Organisation

Multitasking

IT skills

Job description

Location: Village Vet Hampstead 11 Belsize Terrace NW3 4AX

Salary: £27,759.00 - £30,843.00 p/a

Job Type: Full time, permanent

Hours: 42 hours per week Mon – Fri with occasional weekends

Your role and responsibilities: Village Vet are looking for a Client Care Assistant at our Village Vet Hampstead Hospital. You will be front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times. Ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing. The successful candidate will be a very flexible, sociable and adaptable person with a passion for amazing customer service. On average this is 42 hours per week. Due to the nature of the role, please only apply if you are flexible and able to work early mornings and late evenings. We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Key responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the business with a range of administrative duties
• Have a high level of attention to detail
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Show awareness of financial control within the practice and follow up with clients for outstanding payments
• Be happy to discuss financial issues with clients if needs be
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
• Maintain the highest professional and ethical standards
• Make sure communication is to a high standard with referring vets and colleagues
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with your vet and neighbouring branches
• Serving customers and taking payments, advising customers on products and services
• Banking duties

Essential Skills, knowledge and Experience

• A proactive, positive attitude
• Adapt well to learning a new system if no previous experience
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Works well within a team and be a positive member of the team
• Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace
• Professional approach to work
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills - Microsoft (Outlook, Word and Excel).

What We Offer

• 5 weeks holiday + bank holidays + Birthday Leave
• External CPD funded
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme

Wellness Program

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme.

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.