Veterinary Client Care Advisor

Linnaeus Group; Livingston; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Client Care team member. This full-time role focuses on creating a welcoming environment for clients and their pets, ensuring that all interactions are handled with empathy and professionalism. You will manage appointments, assist with paperwork, and maintain an organized reception area. The position offers opportunities for career progression and a range of benefits, including generous holiday leave and wellness programs. If you are passionate about providing excellent client service in a veterinary setting, this role is an exciting opportunity to make a meaningful impact.

Benefits

5 weeks holiday + bank holidays + Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Employee assistance program

Eyecare voucher scheme

Qualifications

• Excellent client care and organizational skills are essential.
• Practical knowledge of veterinary records and terminology is preferred.

Responsibilities

• Provide empathetic client care while managing appointments and paperwork.
• Ensure accurate processing of client information and payments.

Skills

Client Care

Organizational Skills

Attention to Detail

Veterinary Terminology

Communication Skills

Education

High School Diploma

Relevant Veterinary Experience

Tools

Practice Management System

Job description

Veterinary Specialists Scotland are hiring a new Client Care team member.

Our Client Care team should create a first-class impression of our business, remaining calm, courteous and professional at all times. Our client care team should make a positive impression and make clients feel confident in our service as a whole and help to put them at ease if they are worried or apprehensive.

This position requires recognition of providing excellent client care, considerable organisational skills and attention to detail, accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. The ability to self-prioritise daily workload to adhere to deadlines. This role reports directly to the Operations Manager, with a dotted line to Accounts Manager. This is a full-time role.

MAIN PURPOSE & GOALS

1. To be efficient, pleasant, courteous, polite, concerned and helpful at all times. Clients can often be distressed or worried and need extra understanding and empathy from the client care team.
2. Ensure information packs are sent to clients, advising on payment policy and assisting with paperwork.
3. Answer the phone promptly and courteously.
4. Liaise with referring vets and hospital specialists to ensure appointments are provided within an acceptable timescale.
5. Greet and receive clients and their pets on arrival and then monitor and manage waiting times.
6. Schedule all appointments efficiently and maintain practice management database.
7. Process all new clients with registration forms accurately on practice management system.
8. Keep reception and the waiting room area tidy and well organised.
9. Diary management for multidiscipline services.
10. Take, record and pass on messages accurately within an appropriate timescale.
11. Process payments/deposits accurately and efficiently and allocate the client’s record on the practice management system.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme