Veterinary Care Assistant/ Receptionist

Vets for Pets; Bishop Auckland; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Staff discount

Holiday entitlement

Career development opportunities

Job summary

Bishop Auckland Vets for Pets is offering a 6 month fixed term contract for a Veterinary Care Assistant/Receptionist. The role is 18 hours per week, mainly reception, with occasional nursing support and overtime.

We value a friendly, welcoming clinician who can learn practice services, assist non-clinical duties, and provide first-rate customer service to clients and their pets.

Salary is £12.71 per hour with benefits including staff discounts and holiday entitlement.

Qualifications

• Non-clinical duties to support smooth running of the practice.
• Experience as a VCA is desirable, or relevant qualifications and interest in developing the role.
• Minimum 18 hours per week, reception-focused with potential overtime.

Responsibilities

• Assist colleagues with non-clinical tasks and patient care.
• Cover reception shifts on a rota basis and welcome clients and pets.
• Support nursing team during annual leave and holidays.

Skills

Customer service

Reception duties

Team player

Education

VCA qualification

Job description

We have an exciting opportunity for a passionate Veterinary Care Assistant/ Receptionist to join our Bishop Auckland Vets for Pets practice on a 6 month fixed term contract.

Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory facilities.

You will assist all colleagues with non-clinical duties to support smooth running of the practice and provide the best standard of patient care. This role will include working some reception shifts on a rota basis.

We are looking for someone to work a minimum of 18 hours per week, primarily covering the reception desk. Flexibility is essential, as there will also be opportunities for additional hours and overtime, including supporting the nursing team during periods of annual leave and holiday cover.

Please note this is a 6 month fixed term contract with the potential to develop into a permanent contract dependant on business needs. We are looking for a qualified VCA to join our team. Previous experience working in a VCA role would be highly desirable, although we are also keen to hear from candidates who have the relevant qualifications and a genuine interest in developing their experience within the role.

If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this role is £12.71 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: DL14 6JN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!