Veteran Operations Lead, Customer Fulfillment

Amazon; Leeds; On-site; GBP 50,000 - 65,000; Full time

Job summary

Amazon is seeking an Area Manager to lead safety, quality, and productivity on a site in the UK. You will drive process improvements, oversee shifts, and mentor managers while collaborating with regional leadership to standardize practices. A strong background in data analysis and experience leading large teams is essential.

You will work in a fast-paced operations environment, aligning daily activities with business goals and ensuring exceptional service delivery to customers.

Qualifications

• Experience with large-scale data mining and reporting tools (SQL, MS Access, Essbase, Cognos) and financial systems (Oracle, SAP, Lawson, JD Edwards).
• Experience in managing and developing teams.
• Experience engaging with stakeholders to convey complex ideas clearly.
• Experience in data analysis and deriving insights for decisions.
• Strong English communication skills, written and verbal.
• Bachelor's degree or equivalent in operations management or related field.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes and increase quality of service.
• Analyse shift performance against objectives and implement improvements.
• Collaborate with management to standardize shift practices.
• Lead a team and mentor new managers on site.

Skills

SQL

MS Access

Essbase

Cognos

Oracle

SAP

Lawson

JD Edwards

Data analysis

Team management

Stakeholder communication

English communication

Leadership large teams

Education

Bachelor's degree or equivalent

Tools

Data mining tools

Financial systems

Job description

Amazon is seeking an Area Manager to lead safety, quality, and productivity on a site in the UK. You will drive process improvements, oversee shifts, and mentor managers while collaborating with regional leadership to standardize practices. A strong background in data analysis and experience leading large teams is essential.

You will work in a fast-paced operations environment, aligning daily activities with business goals and ensuring exceptional service delivery to customers.