Vet Operations Support Coordinator — Hybrid (York)

Armstrong Vets; Haxby; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Westfield Health

CPD allowance

Pet discount

Job summary

VetPartners is seeking an Operations Support Coordinator to join the Operations Support team. The role focuses on building relationships, solving problems and delivering high-quality service in a fast-paced environment within our multi-site veterinary practices.

You will coordinate operational activities, respond to enquiries, maintain records and support business initiatives, starting with essential services like insurance, utilities, mobile phones, travel and waste management.

Qualifications

• Excellent relationship-building skills and a proactive approach to collaborations.
• Strong problem-solving ability with attention to detail and accuracy.
• Organised and structured in a fast-paced environment; able to manage multiple priorities.

Responsibilities

• Provide day-to-day operational support for practices and veterinary businesses.
• Build relationships with Practice Leadership teams, Central Support departments and external suppliers.
• Support administration of insurance policies, claims and renewals, and respond to queries.
• Coordinate utility requests and supplier changes, escalating billing queries and ensuring timely resolution.
• Manage mobile phone plans and travel account administration, responding to queries.
• Support delivery and administration of waste management services across practices and businesses.
• Maintain accurate operational documentation, supplier records, trackers, databases and reporting tools.
• Help implement new services, supplier changes and operational improvements, identifying ways to improve processes and efficiency.

Skills

Relationship building

Problem solving

Organisational skills

Administrative skills

Communication skills

Multitasking

Microsoft Office

Tools

Outlook

Excel

Word

Job description

VetPartners is seeking an Operations Support Coordinator to join the Operations Support team. The role focuses on building relationships, solving problems and delivering high-quality service in a fast-paced environment within our multi-site veterinary practices.

You will coordinate operational activities, respond to enquiries, maintain records and support business initiatives, starting with essential services like insurance, utilities, mobile phones, travel and waste management.