Remote Contact Centre Trainer & Coach

Inspiring Vet Care; Dunfermline; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

Cycle to Work

Green Car scheme

Staff pet care discounts

Discounts & cashback

Job summary

Inspiring Vet Care is seeking a motivated Trainer to join the Contact Centre Hub. You will design and deliver training that supports onboarding and ongoing development for colleagues across the network.

The role focuses on building capability, confidence and performance through engaging sessions, coaching, and the stewardship of learning resources. You will facilitate virtual and on-the-job learning, tailor approaches to different audiences, and work with Team Leaders to identify skills gaps and

Qualifications

• Experience delivering engaging training or coaching programmes.
• Strong presentation and facilitation skills.
• Ability to adapt learning approaches for different audiences and learning styles.
• Excellent organisational and planning skills.
• Experience providing constructive feedback and improving performance.
• Strong stakeholder management and relationship-building skills.
• Confidence using Microsoft Office and learning new systems.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Designing and delivering engaging training programmes for new starters and Gradbay cohorts.
• Facilitating virtual, and on-the-job learning sessions.
• Supporting onboarding journeys and ensuring colleagues are fully prepared for live environments.
• Identifying skills gaps and delivering targeted coaching and development.
• Working closely with Team Leaders and Shift Supervisors to support ongoing learning needs.
• Maintaining and improving training materials to reflect operational updates and best practice.
• Assessing trainee performance through observations, competency checks, and feedback.
• Providing regular updates and recommendations to leaders on training outcomes.
• Supporting the introduction of new systems, processes, and services through effective training delivery.
• Promoting excellent customer service, call handling, and clinical support standards.
• Building strong relationships across the Contact Centre and wider business.

Skills

Training delivery

Presentation skills

Learning adaptability

Organisational skills

Stakeholder management

Microsoft Office

Problem-solving

Continuous improvement

Tools

MS Office

Job description

Inspiring Vet Care is seeking a motivated Trainer to join the Contact Centre Hub. You will design and deliver training that supports onboarding and ongoing development for colleagues across the network.

The role focuses on building capability, confidence and performance through engaging sessions, coaching, and the stewardship of learning resources. You will facilitate virtual and on-the-job learning, tailor approaches to different audiences, and work with Team Leaders to identify skills gaps and