Vet Client Care Receptionist: Growth & Benefits

IVC; High Wycombe; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Healthcare plan

Birthday off

Cycle to Work

Job summary

inspiring vet care’s Hamilton Specialist Referrals is seeking a Client Care Assistant to join a 40-hour week, Mon-Fri with weekend rotation. You’ll be the friendly front-line contact, handling calls, messages and patient records while supporting both clinical and admin teams to ensure a smooth client and patient journey.

The role emphasizes a welcoming, professional demeanor, strong organisational skills, and the ability to multitask in a busy hospital environment.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with strong service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude, openness to feedback and learning.

Responsibilities

• Be the first point of contact for clients with a warm, professional welcome.
• Answer incoming telephone calls and pass on messages clearly and promptly.
• Maintain clear, accurate patient records and keep reception area tidy.
• Support veterinary and non-clinical teams to ensure a smooth client and patient journey.

Skills

Communication skills

Customer-facing experience

Multitasking

Team collaboration

Proactive attitude

Job description

inspiring vet care’s Hamilton Specialist Referrals is seeking a Client Care Assistant to join a 40-hour week, Mon-Fri with weekend rotation. You’ll be the friendly front-line contact, handling calls, messages and patient records while supporting both clinical and admin teams to ensure a smooth client and patient journey.

The role emphasizes a welcoming, professional demeanor, strong organisational skills, and the ability to multitask in a busy hospital environment.