Venue Operations Manager, Premium Swim Centre

Swim Sports Company Ltd; Liverpool; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus potential

Birthday off

Earned wage access

Professional development

Discounts on lessons

Job summary

swim! is seeking an Assistant General Manager to lead daily operations at your venue, ensuring a safe, clean, and exceptional customer experience. You’ll mentor Team Leader, Teachers, and Operations Assistants, and collaborate with the General Manager to deliver high teaching and service standards.

You’ll engage with families, schools, and local groups, recruit and onboard staff, and coordinate rota planning within a 3-week pattern. This hands-on role offers progression and rewards.

Qualifications

• Experience managing a team in leisure, hospitality or customer-facing settings.
• Experience overseeing facilities, preferably pool operations.
• Confident communicator with strong customer service skills.

Responsibilities

• Lead the daily operations of your swim! venue, ensuring safety and a high-quality customer experience.
• Coach and support Team Leader, Teachers and Operations Assistants to deliver a premium service.
• Maintain safety standards, including pool plant operations (training provided).
• Contribute to staff rota planning within the 3-week operating pattern.
• Support recruitment, onboarding, training and retention of new team members.

Skills

Team management

Facilities management

Customer service

Communication

Roster planning

Job description

swim! is seeking an Assistant General Manager to lead daily operations at your venue, ensuring a safe, clean, and exceptional customer experience. You’ll mentor Team Leader, Teachers, and Operations Assistants, and collaborate with the General Manager to deliver high teaching and service standards.

You’ll engage with families, schools, and local groups, recruit and onboard staff, and coordinate rota planning within a 3-week pattern. This hands-on role offers progression and rewards.