Swimming Venue Team Leader

Swim Sports Company Ltd; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Birthday day off

Instant earned wage access

Fully funded training

Positive working environment

Discounts on lessons

Team events

Career progression

Job summary

swim! is the UK’s leading premium learn-to-swim brand. As Team Leader you’ll join the venue management team to deliver an exceptional customer experience daily, supervising operations, safety, and performance to ensure the centre runs smoothly and to high standards.

You’ll mentor Teachers and Operations Assistants, engage with local families and schools, and help grow the swim! community while reporting to the General Manager.

Qualifications

• Experience supervising a team in leisure, hospitality, or customer-facing environments.
• Experience working in facilities, ideally leisure or pool operations.
• Confident communicator with strong customer service skills.
• Passion for delivering premium experiences and building community connections.
• Capacity to work a 3‑week rota including some evenings/weekends.
• Good supervisory skills and ability to motivate others.
• Knowledge of health & safety and safeguarding principles.
• Pool Plant Operator qualification desirable (training provided).
• Swimming Teacher qualification desirable (training provided).
• Sales experience in a customer-service environment.

Responsibilities

• When on shift, supervise the daily operations of the swim! venue to ensure a safe, clean, and enjoyable environment.
• Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience.
• Maintain high operational and safety standards, including pool plant operations (training provided).
• Take accountability for safety, cleanliness and customer service.
• Support hyperlocal community engagement with schools, nurseries, and local groups.
• Retain existing customers through high standards, quality lessons and service.
• Respond to feedback to improve service quality.
• Collaborate with colleagues across swim! centres to share best practices.

Skills

Team supervision

Customer service

Communication

Facilities operations

Health & safety awareness

Job description

swim! is the UK’s leading premium learn-to-swim brand. As Team Leader you’ll join the venue management team to deliver an exceptional customer experience daily, supervising operations, safety, and performance to ensure the centre runs smoothly and to high standards.

You’ll mentor Teachers and Operations Assistants, engage with local families and schools, and help grow the swim! community while reporting to the General Manager.