Duty Manager

Swim Sports Company Ltd; Newcastle upon Tyne; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Birthday off

Earned wage access

Training & development

Bright modern venues

Lesson discounts

Recognition, team events

Career progression

Job summary

swim! is seeking a Duty Manager in the Newcastle area to lead venue operations and deliver outstanding customer experiences. You will supervise a team, ensure safety and cleanliness, and partner with local schools and groups to grow the swim! community.

Join a fast-paced, people-first environment with supportive leadership, ongoing training, and clear opportunities for progression within the swim! network.

Qualifications

• Experience supervising a team in a leisure, hospitality or customer-facing setting.
• Experience working in facilities, leisure or pool operations.
• Strong communication skills, in person and on the phone.
• Passion for delivering premium experiences and community engagement.
• Ability to work a 3-week rota, including some evenings/weekends.

Responsibilities

• Supervise daily operations of the swim! venue on shift to ensure safety, cleanliness and a great customer experience.
• Motivate and support the team to deliver a premium experience every day.
• Maintain high operational and safety standards, including pool plant operations (training provided).
• Handle safety, cleanliness and customer service accountabilities.
• Engage with the local community, schools and groups to raise awareness and drive sign-ups.

Skills

Supervising a team

Facilities operations

Confident communication

Building community connections

3-week rota availability

Job description

About swim!

Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand.

Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water.

We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

The Role

As a Duty Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service.

You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. Mentored and supported by your General Manager and Assistant General manager, this entry into management role can kickstart your leisure career, you’ll create a welcoming, efficient, and energetic environment that families love returning to.

What You’ll Do

• When on shift, supervise the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
• Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience every day.
• Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
• Take some accountabilities related to safety, cleanliness and customer service.
• Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
• Retaining exist customers through high standards, quality lessons and customer service.
• Respond to customer feedback to continuously improve service quality.
• Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.

About You

You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.

Essential

• Experience supervising a team, ideally in a leisure, hospitality, or customer-facing environment.
• Experience working in facilities, ideally leisure or pool operations.
• Confident communicator, both in-person and over the phone, with strong customer service skills.
• Passion for delivering premium experiences and building community connections.
• Capacity to work a 3-week rota (including some evenings/weekends).

Desirable

• Good supervisory skills, able to communicate to, motivate, and inspire others.
• Knowledge of health & safety and safeguarding principles and policies.
• Pool Plant Operator qualification desirable (training provided if not yet held).
• Swimming Teacher qualification (training provided if not yet held).
• Sales experience, ideally in a customer-service environment.

Why Join swim!

• Competitive salary
• Your birthday off, on us.
• Instant earned wage access, save as you earn and discount vouchers
• Fully funded training and ongoing professional development.
• Bright, positive working environment in modern, purpose-built facilities.
• Discounts on lessons for family and friends.
• Recognition, rewards, and regular team events.
• Career progression opportunities from venue management to leadership, regional and central opportunities.