Venue Operations Lead – Career Progression & Bonus

MERKUR Casino UK; Wolverton; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression Opportun

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Slots is seeking a Venue Manager for the Wolverton venue. Lead and develop the team, drive venue performance and deliver exceptional customer experience in a busy gaming centre environment.

Responsibilities include budgeting, staff rostering, reporting, and ensuring compliance with regulatory standards while driving promotions and maintaining high presentation and safety standards. 45-hour week with bonus opportunities.

Qualifications

• Ability to work to budgeted targets.
• Management experience within retail, hospitality or the gambling sector is desired.
• Experience with management reporting and administration.
• Experienced managing a team.
• Experience with creating staff rotas.
• Excellent communication and organisational skills.
• Ability to be flexible and adaptable.
• Understanding of budgeting as well as Profit and Loss reports.
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation).

Responsibilities

• Overall responsibility for the performance and profitability of a licensed gaming centre.
• Champion company standards and best practice within venue.
• Marketing, promotional activities and events are delivered correctly.
• Physical and personal security is maintained.
• Cash/assets are controlled, and any risk of loss is minimised.
• Excellent customer service at all times, building and maintaining relationships with regular customers.
• Operate in accordance with LCCP.
• Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
• Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner.
• Recruitment and training of any new team members for your venue.
• Market and competitor awareness.
• To ensure venue cash collections are carried out in accordance with Company procedures.
• To monitor and analyse machine income levels.
• To achieve KPIs and audits; this includes international, compliance, etc.
• Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
• Ensure that all administration tasks are completed at the correct time and to the required standard.
• To actively manage and promote safeguarding and social responsibility measures.
• To respond positively, promptly and appropriately to all customer feedback / enquiries.
• To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Skills

Budget targets

Management experience

Management reporting

Team management

Staff rotas

Communication

Flexibility/adaptability

Budgeting & P&L

Day/night shift flexibility

Job description

MERKUR Slots is seeking a Venue Manager for the Wolverton venue. Lead and develop the team, drive venue performance and deliver exceptional customer experience in a busy gaming centre environment.

Responsibilities include budgeting, staff rostering, reporting, and ensuring compliance with regulatory standards while driving promotions and maintaining high presentation and safety standards. 45-hour week with bonus opportunities.