Venue Operations & Guest Experience Lead

Camp Beaumont; United Kingdom; Remote; GBP 28,000 - 36,000; Full time

Job summary

Camp Beaumont is seeking a Duty Manager to oversee day-to-day operations across admissions, play areas, animal experiences, events and farm activities. You will lead the team, maintain high standards of service, ensure safety and compliance, and work closely with the General Manager and Directors to keep the site running smoothly.

The role requires flexibility to cover evenings, weekends and special event days, with a focus on delivering an outstanding visitor experience, driving customer

Responsibilities

• Provide friendly, professional and proactive customer service.
• Lead by example and promote a positive, professional working environment.
• Support staff training, development and inductions.
• Ensure staff maintain high standards of service and professionalism.
• Encourage teamwork, flexibility and collaboration across departments.
• Act as a positive role model for the wider team.
• Identify opportunities to improve customer experience and operational efficiency.
• Support the promotion and delivery of events and seasonal activities.

Job description

Camp Beaumont is seeking a Duty Manager to oversee day-to-day operations across admissions, play areas, animal experiences, events and farm activities. You will lead the team, maintain high standards of service, ensure safety and compliance, and work closely with the General Manager and Directors to keep the site running smoothly.

The role requires flexibility to cover evenings, weekends and special event days, with a focus on delivering an outstanding visitor experience, driving customer