Hands-On General Manager: Guest Experience & Growth

Camp Beaumont; Cameron Home Farm; On-site; GBP 45,000 - 60,000; Full time

Job summary

Camp Beaumont is seeking a General Manager to oversee the operational and guest experience at Lee Valley. The role involves ensuring high standards through hands-on leadership, driving commercial performance, and supporting team development.

The ideal candidate has proven operational management experience in hospitality or visitor attractions, with strong people leadership skills and a focus on maintaining a positive customer experience.

Qualifications

• Proven experience managing operations in a leisure, attraction, hospitality, retail, or visitor‑focused environment.
• Strong people leadership skills with experience managing managers and frontline teams.
• Commercial awareness with an understanding of revenue drivers, cost control, and SPH.

Responsibilities

• Responsible for the day‑to‑day operation of Lee Valley.
• Lead ticket sales and food & beverage performance.
• Champion consistent customer experience across the site.

Skills

Management of operations

People leadership skills

Commercial awareness

Customer-focused

Job description

Camp Beaumont is seeking a General Manager to oversee the operational and guest experience at Lee Valley. The role involves ensuring high standards through hands-on leadership, driving commercial performance, and supporting team development.

The ideal candidate has proven operational management experience in hospitality or visitor attractions, with strong people leadership skills and a focus on maintaining a positive customer experience.