Venue Commercial Manager

Manchester United; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Manchester United is seeking a Venue Commercial Manager to boost commercial growth by managing key client relationships and optimizing revenue streams. This role includes leading commercial initiatives for events, collaborating with various departments to enhance customer experience, and providing effective team leadership. If you're passionate about sports and have a proven sales and marketing background, we want to hear from you.

Benefits

Annual incentive scheme

Wellness Support with mental health resources

Exclusive Discounts through United Rewards

Gym Facilities and social events

Enhanced family Leave Benefits

Career Development opportunities

Supportive Work Environment valuing diversity

Qualifications

• Proven experience in sales and marketing within sports, entertainment, or related fields.
• Experience in developing and executing marketing campaigns is desirable.
• Effective team leadership experience, ideally within a sales environment.

Responsibilities

• Lead and coordinate all commercial initiatives for the Museum & Tour.
• Collaborate with various stakeholders to deliver commercial growth.
• Ensure team productivity and efficiency is maximized.

Skills

Sales and marketing experience

Excellent communication skills

Strong analytical skills

Team leadership

Collaboration

Job description

Location: Old Trafford/ Carrington Training Complex

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Purpose

The Venue Commercial Manager will support the Head of Venue Commercial to maximise commercial growth through strategic approach, managing key client relationships, optimising revenue streams, and ensuring the effective delivery of profitable commercial initiatives. The successful candidate will focus primarily on pricing and non-first team events and growth opportunity, whilst working closely with our Hospitality Sales & Experience Manager to elevate the overall experience of our supporters.

The Role

Sales & Marketing

• Lead and coordinate all commercial initiatives for our Museum & Tour, Catering and United Events businesses, ensuring seamless sales processes and customer experience.
• Collaborate with departments across the club to ensure budgets are tightly managed and processes in place are efficient.
• Focus on customer touch points, channels and content, ensuring up to date information is displayed clearly to maximise conversion.
• Partner with the Marketing Team to develop targeted campaigns that promote events and experiences at Old Trafford.
  
  
  

Stakeholder Collaboration & Fan Engagement

• Collaborate with various stakeholders around the business to deliver commercial growth and enhanced customer experience.
• Develop strategies to expand outreach beyond the existing closed-group communication model.
• Support overarching club and departmental revenue and sales priorities by e.g. driving demand for match-by-match offerings.
• Drive departmental revenue generation through sales data analysis and strategy review.
  
  
  

Team Management

• Ensure team productivity and efficiency is maximised and supported by regular 121s and KPIs.
• Motivate and develop team members, and provide regular feedback.
  
  
  

The Person

• Proven experience in sales and marketing within sports, entertainment, or a related field.
• Excellent communication skills, both written and verbal, with the ability to engage diverse audiences.
• Strong analytical skills to assess data and optimise sales strategies.
• Ability to collaborate effectively across multiple departments and manage multiple projects simultaneously.
• Experience in developing and executing marketing campaigns is desirable.
• A proactive and innovative mindset, with a drive to improve existing processes and strategies.
• Effective team leadership experience, ideally within a sales environment.
  
  
  

What We Offer:

At Manchester United, We Recognise That Our People Are At The Heart Of Our Success. That’s Why We Offer a Range Of Rewards Designed To Support Your Professional And Personal Well-being

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
  
  
  

Our Commitment to You:

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application by Thursday 10th July 2025.

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.